How the GetTransfer Marketplace Works
Company-authored guide. Sources and their check date appear below; no independent or first-hand review is claimed.
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GetTransfer is an online marketplace for arranging private transportation. A passenger describes a trip, independent carriers can respond with offers, and the passenger chooses whether to accept one. This structure gives the passenger information to review before making a booking, but it also makes the roles of the platform and the carrier important.
The three roles in a booking
The passenger creates the request
The request records the practical requirements for the trip: pickup time, route, passenger count, luggage, child seats and any requested in-car services. For an hourly booking, it can also include the expected duration, distance or route details.
Independent carriers make offers
A carrier decides whether to respond and sets the price and other commercial terms of its offer. GetTransfer does not impose a fixed or minimum transfer price. The number of offers that may be sent in response to a request is not limited, although a particular request is not guaranteed to receive a specific number of offers.
GetTransfer facilitates the process
The platform transmits requests and offers, provides the personal account and booking flow, and handles payment transmission under the Service Agreement. The transportation itself is provided by the carrier selected by the passenger.
When the transportation contract is formed
An offer is not accepted automatically. The passenger can review the available information and decide whether an offer fits the trip. When the passenger accepts an offer, the Service Agreement states that the transportation contract is concluded directly between the passenger and that carrier on the terms in the accepted offer.
This is why the offer matters. The route, pickup time, vehicle, price, waiting terms and requested extras should be checked before acceptance. A clear request and a careful review of the response reduce the chance that the passenger and carrier are working from different assumptions.
What passengers can review before payment
The current GetTransfer FAQ says carrier offers can show the price, vehicle information, actual vehicle photos, a vehicle rating and completed rides. Availability of particular details can vary by offer, so passengers should review what is actually displayed rather than assume that an unstated feature is included.
- Confirm that the vehicle capacity fits every passenger and piece of luggage.
- Check whether child seats or other extras appear in the offer.
- Review pickup details and the carrier’s waiting terms.
- Read any stated tariffs for additional waiting or driving time.
- Use the carrier information and rating as decision inputs, not as a guarantee of a future trip.
Why the marketplace format is useful
The marketplace keeps the request and the responding offers in one booking flow. The carrier controls its commercial offer, while the passenger controls which offer to accept. That lets a passenger consider more than price alone: vehicle suitability, trip requirements, carrier history shown in the offer and the terms attached to that particular booking can all affect the decision.
For a practical walkthrough, see From Transfer Request to Accepted Offer and How to Compare Transfer Offers Before Payment.
Booking flow: who decides what
| Stage | Passenger | Carrier | Platform |
|---|---|---|---|
| Request | Enters the route, time, passenger count, luggage and other service needs. | Reviews requests that fit its availability. | Transmits the request through the marketplace. |
| Offer | Compares only the offers actually received. | Sets the price and other commercial terms for its offer. | Runs the automated Offer Integrity Check before transmitting an offer. |
| Acceptance | Selects and accepts one offer. | Becomes the passenger’s contracting carrier on the accepted terms. | Records the booking and facilitates payment transmission under the Service Agreement. |
| Trip record | Keeps the request, accepted offer and messages. | Performs the transportation service and remains responsible for required local licences. | Keeps booking information in the Personal Account and provides the published support channels. |
This division matters when a detail changes: first identify whether it came from the request, the carrier’s offer or a later message. The accepted offer is the useful baseline for resolving a mismatch. Carriers deciding whether they can perform a request can use the pre-offer readiness check.
Source and scope
This guide reflects sections 2, 3.5 and 3.6 of the GetTransfer Service Agreement, edition effective October 6, 2026, and the GetTransfer FAQ, checked October 7, 2026. The Service Agreement displayed during booking controls if the documents change. Carrier licensing and transport rules depend on the place where the trip is performed.