Marketplace Standards and Offer Integrity
Company-authored guide. Sources and their check date appear below; no independent or first-hand review is claimed.
On this page
A marketplace depends on requests and offers being accurate enough for passengers and carriers to make informed decisions. GetTransfer’s current Service Agreement describes an automated Offer Integrity Check and rules against discriminatory requirements. Those controls have defined purposes and should not be presented as unlimited guarantees.
What the Offer Integrity Check is designed to do
The automated check is designed to detect offers that are likely to be erroneous, fraudulent, abusive or otherwise submitted in bad faith. This can include a manifest input error. An offer may not be transmitted to the passenger as a result of the check.
The carrier still determines the price and commercial terms, and the passenger still decides whether to accept. The check supports the integrity of information moving through the marketplace; it does not set the offer price.
What the check does not establish
The Offer Integrity Check should not be described as a comprehensive safety certification, a guarantee of future performance or proof that every fact supplied by a carrier is correct. Automated screening cannot predict traffic, mechanical events, conduct or every local compliance issue.
Passengers should review the displayed vehicle, carrier, price and booking terms. Carriers remain responsible for truthful offers and for performing an accepted transfer in accordance with the contract and applicable law.
Non-discrimination is part of the marketplace rules
Section 11 of the Service Agreement prohibits discriminatory requirements. A user must not demand a carrier of a particular sex, race, nationality or sexual orientation. The Agreement allows the platform to reject a discriminatory request and terminate access.
Trip requirements can still describe legitimate service needs. Passenger capacity, luggage dimensions, child seats, wheelchair or mobility-related needs, language needed for essential communication and pickup assistance should be stated factually and without excluding people on a protected ground.
Carrier licensing remains a local responsibility
The Service Agreement states that transportation is provided by independent carriers and that the performing carrier is responsible for holding licenses and permits required by applicable law.
That allocation should not be turned into a blanket claim that one marketplace model has the same legal classification everywhere. Transport, intermediation, tax and licensing rules depend on the jurisdiction and the facts of the service.
Responsibilities across the booking
Passengers
- Provide accurate trip and contact information.
- Review the complete offer before acceptance.
- Avoid discriminatory or unlawful requirements.
- Report material inconsistencies through recorded channels.
Carriers
- Submit accurate vehicle, price and availability information.
- Accept only work they can lawfully and practically perform.
- Maintain required permits and licenses.
- Honor the accepted offer or communicate a problem promptly.
The platform
The platform provides the request, offer, account and payment-transmission processes described in the Agreement, applies the Offer Integrity Check and operates the support channels attached to the selected access level.
Use specific evidence when reporting a problem
A useful report identifies the booking, the agreed term, what occurred and the time of relevant messages or calls. Preserve the offer and communication in the personal account. Specific records are more actionable than a generalized allegation.
For the full division of roles, see How the GetTransfer Marketplace Works.
Problem report template
Specific booking evidence is more useful than a general accusation. Copy this outline into a private support message:
Booking or request reference:
Accepted offer and carrier:
Agreed route, time and vehicle:
What the offer stated:
What happened instead:
Date, time and local time zone:
Messages or payment records available:
Action already taken:
Requested outcome:Describe observable facts first. Keep personal data and payment evidence in the support channel rather than publishing it in a review.
Service need or discriminatory demand?
| Describe the service | Do not demand a protected identity |
|---|---|
| Passenger count, luggage dimensions, child-seat type, accessible vehicle features, assistance needed, route and vehicle class. | A carrier of a particular sex, race, nationality or sexual orientation. |
A functional accessibility or equipment requirement explains what the ride must provide. It should not be rewritten as a preference about who the carrier is. Section 11 permits the platform to reject discriminatory requirements. For an arrival failure, use the time-sensitive no-show steps.
Source and scope
This guide reflects sections 2.5, 3.6, 8.3 and 11 of the GetTransfer Service Agreement, edition effective October 6, 2026, checked October 7, 2026. It describes the published platform rules and is not a universal legal classification or legal advice.