Carrier Ratings, Feedback and No-Shows

Carrier ratings and completed-ride information can help a passenger review an offer, but they cannot predict every future trip. Their value comes from using them together with the vehicle details, accepted terms and records in the personal account.

What is shown before booking

The current GetTransfer FAQ says carrier offers can include a vehicle rating and completed rides, alongside the price, vehicle information and actual vehicle photos. Review the information attached to the specific offer rather than relying on a general impression.

A useful assessment asks several questions:

• Does the vehicle fit the passenger and luggage requirements?
• Are the requested extras reflected in the offer?
• What carrier rating and activity information is displayed?
• Are the pickup, waiting and additional-cost terms clear?

A rating is context, not a guarantee

A rating summarizes feedback recorded from earlier transfers. It does not establish that every previous ride was identical, and it cannot guarantee punctuality, vehicle condition or conduct on a future booking.

The platform’s benefit is that this information can be reviewed before acceptance. The passenger should still read the full offer and report any material difference between what was offered and what occurred.

How long a passenger has to rate a carrier

Section 6.2 of the current Service Agreement says a user may rate a carrier within four months after the transfer ends, using a one-to-five-star scale. Feedback should describe the transfer that actually occurred and distinguish observable facts from assumptions.

Useful feedback can identify the booking, state the agreed pickup details, describe the vehicle or service issue and record how the carrier or support responded. Avoid including unnecessary personal data in public-facing text.

What to do if the driver has not arrived

The FAQ advises contacting the driver first. Driver contact details are available in the ride details in the personal account. If phone or chat contact fails, report the situation to the support team.

1. Check the agreed pickup time and exact meeting point.
2. Use the contact details shown for the booking.
3. Keep screenshots or messages showing attempted contact.
4. Report the no-show through the personal account or available support channel.
5. Follow the instructions given for that booking rather than arranging an undocumented change.

The no-show timing matters

The Service Agreement provides a mechanism for marking or reporting a carrier no-show and also defines passenger no-show waiting periods. These are different situations. Act promptly and use the recorded booking channels so the timing and communication can be reviewed.

If a flight or train delay affects the meeting, tell the carrier as early as possible. The included waiting period does not remove the need to communicate, and waiting beyond it may depend on the accepted offer.

Why documented feedback helps

Offer information helps before acceptance; documented feedback helps after the trip. Together they create a record tied to the carrier and booking rather than shifting every issue to an anonymous platform-level score.

That does not make platform feedback irrelevant. Problems with the booking flow, payment transmission or support should also be reported through the appropriate GetTransfer channel.

Source and scope

This guide reflects section 6.2 of the GetTransfer Service Agreement, edition effective August 10, 2026, and the offer and no-show guidance in the FAQ, checked September 18, 2026.