Saver and Flexible Bookings Explained

GetTransfer’s current Service Agreement describes two access levels: Saver and Flexible. They affect support availability and cancellation conditions, so the level shown before payment is part of the booking decision.

Saver access

Saver is the access level granted at registration. Under the Agreement edition effective October 6, 2026, it includes:

• 24-hour access to the personal account;
• support by chat and email from 8:00 a.m. to 8:00 p.m. GMT+2;
• support in English;
• no free-cancellation period for transfers.

Access to the personal account at any time is not the same as round-the-clock Saver support. A Saver booking should not be described as freely cancellable.

Flexible access

The same Agreement says Flexible includes:

• 24-hour access to the personal account;
• 24/7 support through the communication tools listed by the service;
• support in languages available in the service;
• a free-cancellation period up to the agreed starting time; the Flexible access fee is not refundable.

Check the Flexible access fee before paying: section 2.4.2 says that fee is not refundable. Cancelling a transfer within the Flexible period does not mean every amount paid returns to your card. Follow the cancellation method in the Agreement; its rules for handling the transfer payment still apply.

The 24-hour restriction

Flexible is not available for a transfer paid less than 24 hours before pickup. The Agreement says such a transfer is booked under Saver, with no free-cancellation period, and that this condition is displayed before payment.

For an immediate-departure request, the offer may show the carrier’s estimated arrival time. That estimate is based on traffic when the offer is made and can change with road conditions.

What “free cancellation” does and does not say

The Agreement describes circumstances in which an amount is shown in the user’s personal account and can be used for another transfer. It also contains separate provisions concerning requests to return funds and cash paid directly to a carrier.

For that reason, avoid treating “free cancellation” as an unconditional statement that every payment is immediately returned to the original payment method. The applicable access level, timing, payment method, reason for cancellation and current Agreement all matter.

Changing essential terms

A change to pickup time, route, passenger count or vehicle class is treated as cancellation initiated by the user. If a trip might change, consider that before choosing an access level and accepting an offer.

If a carrier refuses to provide the accepted transfer, the Agreement says the user may accept another carrier’s offer or cancel. Use the personal account and support channels to document the situation.

Booking checklist

1. Confirm whether the screen shows Saver or Flexible.
2. Check how long remains before pickup.
3. Read the cancellation wording shown before payment.
4. Verify the available support channels and hours.
5. Keep the request, accepted offer and cancellation messages.

Saver and Flexible side by side

Decision steps before payment

1. Read the access level displayed for this booking; do not rely on a previous booking.
2. Compare the pick-up time with the payment time. Under 24 hours, the current Agreement says Flexible is unavailable for that transfer.
3. Save the displayed cancellation condition with the accepted offer.
4. If you may change the route, time, passenger count or vehicle class, treat that risk as material: the Agreement treats a change to essential terms as a user cancellation.
5. Do not translate “free cancellation” into a promised card refund. The current Agreement describes eligible funds as being shown in the Personal Account for other transfers.

Review the cost record at the same time, because flexibility and price are separate comparison fields.

Source and scope

This guide summarizes sections 2.4 and 4 of the GetTransfer Service Agreement, edition effective October 6, 2026, checked October 7, 2026. It is not a substitute for the Agreement displayed during the actual booking, which may be updated.