Important Information About Booking a Transfer: What you
What's Included in the Transfer Price?
When you book a ride, drivers will send offers with prices based on the details you've provided. The price you see includes fuel, any road tolls, and free waiting time. You get 60 minutes free at airports and ports, 30 minutes at train stations, and 15 minutes for all other locations.
Driver MIA? Here's What To Do
If your driver hasn't arrived when they should have, try reaching out to them directly using the contact information in your booking details. If you can't get hold of them, contact the support team. They should be able to help immediately. If the driver doesn't show up at all, you'll get a full refund.
About Driver Reliability
Drivers are vetted, and customers rate their performance. Feedback is analyzed to ensure only reliable drivers remain on the platform. Each offer shows a driver rating, so you can see what other users experienced.
Flight Delays Happen
Drivers wait 60 minutes free at airports. If your flight is delayed longer, contact the driver to discuss your options.
Luggage Logistics
To make sure your luggage fits, give details about the size and amount in the "Comment" field when booking. For instance: "Two ski bags (180 cm long) and two large suitcases." This helps drivers send appropriate offers.
Cancellations and Refunds
Standard bookings aren't refundable. Choose the "Flexible" option when booking to cancel anytime before the trip and get a full refund.
Refund Processing Times
Bank card refunds depend on your bank's policies. Refunding to your account balance is immediate.
Changing Ride Details
You can't directly modify a confirmed booking. But, if you chose the "Flexible" option, you can cancel and rebook with the new details, using the refunded balance.
Hourly Car Rental: What to Know
Renting a car with a driver by the hour is great for meetings, tours, or flexible plans. Include your planned stops and vehicle preferences in the "Comment" field.
Booking Deliveries
To book a delivery, specify pickup and drop-off locations, the delivery date, package dimensions, and contents (e.g., "10 kg suitcase, bouquet of flowers"). Then, pick from available offers.
Need a Ride ASAP?
Yes, choose "Now" when booking. You'll see estimated arrival times for available drivers.
Available Extras
Some drivers offer extras like Wi-Fi or refreshments. You'll see these on their offer. If you need something special, like a name sign or disabled passenger support, add it to your request.
Contacting Your Driver
Use the in-app chat for secure and easy communication. You'll also get the driver's phone number for emergencies. If you have any problems, support is available.
Meeting Your Driver
At airports, drivers with name signs will meet you in arrivals. For other spots, confirm the meeting point in the chat.
Traveling with Kids
If you're traveling with children, specify the number and type of child seats needed when booking. The driver will make sure the right seats are available for a safe trip.
Understanding Your Account Balance
Your account balance can come from a welcome bonus, the Referral Program, or a refund. Use it for full or partial payments on future rides. If the ride costs more than your balance, you can pay the rest with a card.
Payment Options
Pay with a bank card, Apple Pay, or Google Pay. Options vary by country and conditions.
Last-Minute Booking Changes: A Survival Guide
Keep records of messages and changes. This helps avoid confusion and provides a reference if issues come up. And brainstorm alternative solutions in advance.
I hope this information helps make your travels safer and more comfortable!
Pro Tip: Always double-check your booking details before confirming, especially pickup location and time. A few seconds of review can save a lot of potential headaches later.
