Important Information about Booking a Transfer: What You Need to Know

When booking a transfer, there are many points to consider. In this article, we have collected the main questions that clients ask us. This important information about booking a transfer can help you improve your travel experience.

What is included in the price?

When you request a ride, drivers submit their own offers with prices based on your trip details. The quoted price includes fuel costs, road tolls (if applicable), and free waiting time. Free waiting time varies by location: 60 minutes for airport and port pickups, 30 minutes for railway stations, and 15 minutes for all other locations.

What should I do if my driver hasn’t arrived?

If your driver has not arrived at the agreed pickup time, first try to contact them directly using the provided contact details in your ride details. When you are unable to contact the driver by phone or live chat, please report the situation to our support team, and we will provide you with immediate assistance. If the driver will not show up you will receive a full refund.

Are GetTransfer.com drivers reliable?

Yes, our drivers are carefully vetted, and our customers continuously rate their performance. We analyze feedback to ensure that only the most reliable drivers continue to operate on our platform. Each offer includes a driver rating, allowing you to choose based on other users’ experiences. All important information about booking a transfer is available on the company’s website.

What happens if my flight is delayed?

Drivers provide 60 minutes of free waiting time for airport pickups. If your flight is delayed beyond this period, please contact the driver to discuss available options.

How do I ensure my luggage will fit in the car?

When booking, please provide details about your luggage, including dimensions and quantity, in the Comment field. For example, “Two ski bags (180 cm long) and two large suitcases.” Drivers will see these details and only submit offers if their vehicle is suitable.

Can I cancel my ride and receive a refund?

Standard bookings are non-refundable. However, if you select the “Flexible” option when booking, you can cancel your ride in your account at any time before the trip’s start time and receive a full refund.

What time can it take to receive a refund if I cancel the ride?

If you choose a refund to your bank card, the processing time depends on your bank’s policies and may vary. However, if you opt for a refund to your account balance, it will be processed immediately after the request. 

Can I change the ride date, time, or route?

Modifications are not allowed once a booking is confirmed. However, with the “Flexible” option, you can cancel your ride before the scheduled start time, receive a full refund to your account balance, and book a new ride with updated details.

What is per hour car rental?

You can rent a car with a driver on an hourly basis, ideal for business meetings, sightseeing tours, or flexible itineraries. Simply select the start and end times and include any necessary trip details, such as planned stops and vehicle preferences, in the Comment field to receive the most suitable offers.

How do I book a delivery service?

To request a delivery, specify the pickup and drop-off locations, delivery date, package dimensions, and contents (e.g., “10 kg suitcase, bouquet of flowers”). Choose from available driver offers and provide any additional details if necessary.

Can I request an immediate ride?

Yes, you can book a ride for immediate pickup by selecting “Now” as the time when placing your request. The estimated arrival time for available drivers will be shown to help you choose the best option.

What additional services are available?

Some drivers offer extra services, such as in-car Wi-Fi or refreshments. You can see available extras on the driver’s offer card. If you require special assistance, such as a meet-and-greet with a name sign or transportation for a disabled passenger, include these details in your request so the driver can accommodate your needs. All important information about booking a transfer is available on the company’s website.

How can I contact my driver?

The best way to communicate with your driver is through our in-app chat, ensuring a secure and convenient experience. You will also receive the driver’s phone number for urgent situations. If you experience any issues, our support team is available to assist.

Where will the driver meet me?

For airport pickups, if you have requested a name sign, your driver will meet you in the arrivals area holding a sign with your name. For other locations, it’s best to contact the driver via chat to confirm the exact meeting point for a seamless pickup.

What if I am traveling with children?

Safety is a priority. Please specify the number and type of child seats required when booking, and the driver will ensure the appropriate seating arrangements are available for a safe journey. All important information about booking a transfer is available on the company’s website.

I have a balance in my account. What does it mean, and how can I use it?

Your account balance can be topped up as a welcome bonus after your first ride, through our Referral Program when you invite a friend, or if you receive a refund to your account balance. You can use this balance for future payments, either as a full or partial payment. If the ride cost exceeds your balance, the remaining amount can be paid using a card or another available payment method.

How can I pay for the ride?

You can pay using your bank card, Apple Pay, or Google Pay. Available payment methods may vary depending on your country and other conditions.

We hope that this important information about booking a transfer will allow you to make your vacation safer and more comfortable. The GetTransfer.com specialists are always ready to help you and answer your questions!