When Will I Receive the Driver's Contact Information? A Quick Guide
You'll receive the driver's contact information within 24 hours after the ride ends, via the app's secure inbox. Messages sent by the driver populate the trip thread, and the platform runs procedures to ensure the maintenance of privacy. The contact is released to the active one whose account is verified and the trip has completed.
To locate it, open the trip details in the app and go to the Messages or Contact driver panel. The system uses a secure connexion and includes the contact method the driver chose (phone number or in-app messaging). If your app supports languages, switch to your preferred language to read the details clearly and avoid confusion.
How long does it take, you may ask? Will I receive it? In most cases you will receive it within 24 hours, but during busy periods it can extend to 48 hours. If you still do not see any details after 48 hours, contact support with your trip ID; they will confirm when the ride status and guide you through next steps. Consequence: if the driver opted out of sharing, the details won’t be displayed.
Safety and etiquette matter. The app blocks messages containing sexual content, harassment, or threats. Messages that violate policy get flagged, and you can report any abuse. Keep the connexion within the app and avoid sharing personal data outside it; this protects both you and the driver.
If you need help, the system also provides multilingual prompts and instructions. If you would make changes to how you want to receive contact, update your preferences in the Languages section or contact support through the help centre. The procedures explain which channels are allowed and how consent is managed, so you know exactly what to expect and what to do next.
When Will the Driver's Contact Info Be Visible?
Answer: The driver's contact info becomes visible once the driver accepts your ride and the trip is confirmed. You will see the phone number in the ride card, and you can start in-app conversations to coordinate pickup. Keep all communications inside the app to support confidentiality and a smooth conduite.
To manage expectations, follow recommendations that keep the process precise and secure. When the ride is assigned, use the standard choices for contact via Conversations, and if you need to add updates, you can ajouter notes in the chat; avoid sharing personal numbers outside the app to prevent bloqué interactions and to maintain professional comportement.
Timing and Visibility
| Event | What is Visible | Recommended Action |
|---|---|---|
| Request Submitted | No driver contact info yet; only internal trip details | Use Conversations to add pickup notes and wait for acceptance |
| Driver Accepts | Driver's phone number and Conversations tab become visible | Initiate reach via Conversations; confirm pickup time and location |
| Ride In Progress | In-app contact channel remains available; external numbers should not be shared | Coordinate instructions through the app; verify changes with client, then proceed |
| Trip Complete | Contact info access may stay for a short follow-up window | If needed, use Support to resolve post-ride details and declarations |
Privacy, Guidelines, and Support
Respect confidentiality by keeping exchanges within the app; this makes conversations safer and easier to audit. If visibility doesn’t occur promptly, contact Support and reference your declaration of issue; the team will verify the sposób and correct any blockers. The policy outlines standard procedures for handling disputes and ensures a consistent, court-friendly workflow for all users.
How to Access Driver Details in the App Right After Booking
Open the app and tap your latest booking card to reveal the driver details immediately. contacts, vehicle info, and ETA appear in the Driver Details panel.
- Access the details quickly: In the app, go to My Rides or Home, select the current booking, then tap the rubrique Driver Details to accéder the driver’s name, phone number, car make/model, and plate, plus the live ETA.
- Use the available contact options: Tap Call or Message to reach the driver. The contacts will be listed with a one-tap action; if you prefer, use the in-app chat to propos or confirm pickup details.
- Watch the timing: Details typically appear within heures after booking. If they don’t show up, swipe down to refresh or reopen the booking card; suffît to wait a moment or two.
- Respect privacy and info sharing: Should I partager the driver’s contact with others? Use informer features to share only with permitted people; enfreindre privacy rules is not allowed.
- Explore extra data: In some cases, the rubrique also shows itinerary (short route), current route progress, and moment
