Why It Doesn’t Make Sense to Rate GetTransfer—and Why You Should Rate the Driver Instead

When your ride finishes and you’re prompted to provide feedback, it may feel natural to evaluate the overall date of experience in one go. However, GetTransfer isn’t your driver; it’s the platform connecting you to an independent provider. So, why shouldn’t you rate the marketplace? Here’s why reviewing the driver matters more than rating the GetTransfer company—and how it impacts future transfers.

1. GetTransfer Is a Marketplace, Not a Transport Operator

• No Control Over Driver Performance

The platform cannot ensure the driver’s punctuality, safety, or friendliness. These factors are the carrier’s responsibility. You can always check the driver’s reviews before booking.

• Digital Matchmaker

GetTransfer’s role is to facilitate booking and display fare details. After that, it’s the driver’s show.

Bottom line: Rating GetTransfer for your date of experience is like reviewing a bulletin board when finding a housecleaner—you’d review the housecleaner, not the board.

2. Your Real Contract Is with the Driver

When you book through GetTransfer, you’re entering a contract with the driver or transport company, not the marketplace. If your driver was courteous and punctual or offered extra touches like water bottles, those reflect the driver’s service, not GetTransfer’s.

• Driver’s Credentials

Safety, cleanliness, and the overall ride depend on your driver’s standards, not GetTransfer’s.

• Tailored Service

From child seats to favorite playlists, personal elements belong to the transport provider. Your review of the driver makes the most sense.

Bottom line: Helping future passengers starts with providing honest feedback on the driver, not the GetTransfer company.

3. Feedback Where It Counts

Piling reviews onto a marketplace’s general rating dilutes driver-specific feedback. Customers choosing a reliable driver need:

1. Vehicle Quality Insights: Was the car comfortable and as pictured?
2. Punctuality: Did the driver arrive on time?
3. Professionalism: Was the driver polite and well-presented?

A one-star rating for GetTransfer because the driver didn’t turn up is less helpful than rating the driver directly to alert others about tardiness or praise excellent service. Remember, it’s the driver you’re reviewing—not the platform.

4. Empowering Other Travelers

Detailed driver reviews within GetTransfer help others:

• Identify top-notch service providers worth higher bids.
• Avoid carriers with repeated issues like unprofessional conduct.

Bottom line: Reviewing drivers empowers the community to make informed choices based on specific needs like cleanliness or punctuality.

5. Reward Good Drivers Directly

Exceptional drivers deserve recognition. Marking down GetTransfer’s marketplace rating doesn’t highlight drivers who go the extra mile. Conversely, stellar drivers don’t benefit if your feedback targets the platform.

• Boost Their Ranking

Well-rated drivers may appear more often to potential customers.

• Encourage Excellence

Drivers motivated by ratings tend to maintain high standards.

6. Helping the Marketplace Improve—Separately

Feedback on the marketplace itself is valuable for issues like app glitches or poor customer service. In such cases, rating GetTransfer directly makes sense, but separate it from driver performance:

1. Product Feedback: Did the app freeze? Were instructions unclear?
2. Customer Service: Did you face issues resolving a cancellation?

Bottom line: Differentiating feedback for the platform versus the driver ensures a clear picture for the community.

Conclusion: Focus Your Rating Where It Matters

GetTransfer is a marketplace, not your chauffeur. Whether your date of experience was amazing or subpar, the driver holds the key to your satisfaction. By rating drivers directly, you’re:

1. Offering precise feedback for future travelers.
2. Rewarding good drivers and cautioning others about issues.
3. Helping GetTransfer refine its listings with better insights.

Next time you ride, rate the driver and help everyone find the best possible transfer experience—because your input makes a difference.