SriLankan Airport and Ground Services Rolls Out Expanded Self-Check-in Kiosks for Customer Airlines at BIA

Boosting Passenger Experience with Self-Service Technology

Passengers traveling through Bandaranaike International Airport (BIA) can now enjoy a significantly enhanced check-in experience thanks to the expansion of self-check-in kiosks by SriLankan Airlines’ Airport and Ground Services division. By increasing the number of these kiosks to 28, the airport aims to streamline passenger flow and reduce wait times, especially with the busy winter travel season expecting over 300,000 tourists in December alone.

What’s New With the Self-Check-in Facilities?

The self-check-in service, initially launched earlier in 2023, has steadily gained traction, with current usage by about 15% of departing passengers on SriLankan Airlines. The latest expansion extends these facilities to customer airlines as well, who together handle approximately 60% of all travelers at BIA. This digital addition is a major step forward in modernizing Colombo’s primary international gateway.

Here’s a quick look at the current setup at BIA:

Kiosk Count	Initial Deployment	Total After Expansion	User Features
20	Before Last Month	28	Seat selection, boarding pass printing, bag tag generation
8	Recent Addition		Multi-language interface and user-friendly navigation

How Does This Change Impact Airport Operations?

The increased kiosks aim to reduce congestion at traditional check-in counters, thereby improving terminal flow and operational efficiency. Passengers can independently complete critical tasks like seat assignment, boarding pass printing, and bag tagging in minutes. For those with checked baggage, this system simplifies the process by allowing passengers to generate bag tags at kiosks and then proceed to drop-off counters. It effectively cuts down long queues and waiting times that often plague airport terminals during peak hours.

Customer Airlines Join the Digital Move

Interestingly, the rollout is not limited to SriLankan Airlines itself but extends to other customer airlines operating out of BIA. Singapore Airlines is the first international carrier set to adopt these kiosks immediately, with several others expected to come onboard in the near future. This collective adoption signals a major push towards digital innovation within the region’s air travel sector.

The Broader Significance for Tourism and Travel

This move aligns perfectly with Sri Lanka’s ongoing efforts to revitalize its travel and tourism sectors, which have been gaining momentum lately. With increasing inbound arrivals and transit passengers, BIA’s upgraded infrastructure is well-positioned to accommodate future demand without compromising service quality.

From the perspective of airport ground services and transfers, such improvements also enhance the overall airport experience for travelers, which naturally extends to their first and last leg of land transportation — taxi or transfer services. Smoother and quicker check-ins mean passengers can better plan their trip to and from the airport, avoiding unnecessary delays and stress related to flight formalities.

Technology Meets Tourism: Digital Transformation at BIA

The implementation of this self-check-in technology is part of a broader digitalization initiative by SriLankan Airlines, which is committed to integrating smart technology across airport touchpoints. The ultimate goal is to create a seamless and frictionless journey for both domestic and international travelers, ensuring convenience is at the forefront of their experience.

The kiosks themselves boast multi-language support and intuitive user interfaces that make the check-in process accessible for a diverse range of travelers. This reduces reliance on staff for routine tasks, freeing up personnel to attend to more complex passenger inquiries or special needs, thus enhancing customer satisfaction.

Key Benefits of Self-Check-in Services

• Reduced Queuing Times: Passengers bypass crowded traditional counters, speeding up their journey through the terminal.
• Operasyonel Verimlilik: The airport manages peak crowds better, lowering stress on ground handling staff.
• Passenger Autonomy: Offers travelers control over their check-in options, including seat and baggage handling.
• Multi-Airline Use: Collaboration with customer airlines extends benefits across different carriers, improving overall service standards.

Navigating Airport Transfers with Confidence

With the smooth self-check-in process removing bottlenecks at Bandaranaike International Airport, transfer services and taxis can sync more accurately with passenger schedules. Whether booking a private limousine, a 4-seater, or a larger vehicle for group travel, knowing exact arrival or departure times helps drivers avoid unnecessary waiting and provides better fare transparency.

Gibi platformlar GetTransfer.com allow travelers to plan their airport transfers with precision, choosing vehicles based on detailed profiles including make, model, seat count, and driver ratings. This transparency and user control complement the airport’s digital upgrades, ensuring that the journey beyond the terminal is just as smooth and comfortable.

Your Experience Matters More Than Reviews

While feedback on innovations like self-check-in kiosks offers valuable insights, nothing compares to firsthand experience. On GetTransfer, travelers can hire cars with drivers from verified providers at competitive prices, ensuring peace of mind and quality service. The platform’s extensive vehicle choices and transparent pricing empower you to tailor your airport transfers and trips to your preferences — convenience and affordability all rolled into one.

Aracınızı ayırtın şimdi açık GetTransfer.com and enjoy the confidence of seamless travel supported by emerging airport technologies.

Looking Ahead: The Impact on Travel and Tourism

This expansion of self-check-in kiosks at BIA, while a regional development, highlights the growing importance of technology-driven convenience in global air travel. Although its direct global impact may be modest, it reflects a broader trend of digitalization that airports and airlines worldwide are embracing. Keeping pace with such advancements enables travelers to move through spaces faster and with fewer hassles, ultimately shaping smoother tourism flows.

GetTransfer remains dedicated to monitoring these trends, ensuring that passengers benefit from the latest developments by pairing them with reliable, easy-to-book transfer services worldwide. Bir sonraki maceranızı planlamaya başlayın ve GetTransfer ile dünya çapında transferinizi güvence altına alın.

Özet

The expansion of SriLankan Airlines’ self-check-in kiosks at Bandaranaike International Airport is a significant stride towards digital transformation aimed at enhancing passenger convenience and airport efficiency. By enabling customers of multiple airlines to use 28 advanced kiosks that support rapid check-in, seat selection, and baggage tagging, BIA is set to handle growing tourist arrivals with greater ease. This technology not only reduces waiting times but also complements ground transport services by allowing better coordination between passengers and drivers. Platforms like GetTransfer.com offer an ideal companion service by providing fully transparent vehicle options and easy booking processes, ensuring that travelers’ entire journey—from airport to final destination—is smooth, affordable, and tailored to individual needs. As travel technology evolves, integrating service innovations with user-friendly transfer options becomes increasingly crucial for a seamless travel experience.