Повышение эффективности путешествий благодаря инновациям в области искусственного интеллекта в Air New Zealand

Air New Zealand Partners with OpenAI for AI Expansion

Air New Zealand is embarking on a revolutionary collaboration with OpenAI to broaden the use of artificial intelligence (AI) throughout the airline’s operations. The initiative aims to boost efficiency and improve overall customer experiences, making travel smoother and more enjoyable.

Exploring Innovative AI Applications

As part of this partnership, Air New Zealand will gain direct access to OpenAI’s groundbreaking technologies. By applying these advancements, the airline hopes to develop various use cases that enhance operational efficiency. Initial areas of focus include refining customer self-service options and promoting responsible, integrated planning across maintenance and operations.

Moreover, the airline is evaluating how data-driven insights could empower employees to make more informed operational decisions, thereby enhancing journey experiences for travelers.

Comprehensive Access to AI Tools

The agreement encompasses granting all 3,500 corporate team members at Air New Zealand access to Companion AI, the airline’s deployment of ChatGPT Enterprise. This tool not only facilitates everyday operations but also promises to transform interactions between staff and customers into enriched experiences.

Further investments will be directed towards creating novel solutions with OpenAI APIs, focusing on improving both employee and customer engagement through the potential of Генеративный ИИ.

Driving Transformative Change

Implementation of OpenAI’s technologies is in full swing, enabling quicker, smarter decision-making that adds lasting value for both the airline’s team and its passengers. As June 2023 rolls around, Air New Zealand’s Chief Digital Officer, Nikhil Ravishankar, observes this collaboration as a significant milestone along the airline’s digital transformation journey.

Commitment to Customer Satisfaction

The airline sees AI as a golden opportunity to enhance customer service. “It allows us to tackle problems swiftly, provide better service, and reshape our workflow,” Ravishankar notes. By directly partnering with OpenAI, Air New Zealand not only accesses cutting-edge technology but also contributes to the shaping of its real-world applications.

Innovative Practices in the Aviation Sector

Air New Zealand’s proactive approach showcases an unwavering commitment to staying at the forefront of innovation. The rapid development of over 1,500 Custom GPTs to introduce efficiencies into internal workflows stands testament to the airline’s focus on responsible innovation. Oliver Jay, Managing Director of International at OpenAI, highlights the airline’s strides in harnessing advanced tools to create real value for both employees and travelers.

Custom GPT Features

A Custom GPT within ChatGPT allows developers, teams, or enterprises to craft personalized AI assistants tailored to their specific needs. This feature enables users to define the assistant’s personality, tone, and specialized knowledge, integrating proprietary data or workflows seamlessly.

Commitment to Ethical AI Utilization

Throughout this transformational journey, Air New Zealand underscores its dedication to ensuring the ethical deployment of AI. They emphasize that innovation must align with solid governance and transparency, ensuring the best outcomes for customers and employees alike.

Заключение

Air New Zealand’s collaboration with OpenAI represents an important step in the modernization of the airline industry, aiming to enrich travel experiences while enhancing operational efficiencies. This partnership highlights the potential of AI to revolutionize customer service in aviation.

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