Privacy Policy How We Protect Data and Respect Rights

Przejrzyj dzisiaj swoje ustawienia prywatności, aby domyślnie ograniczyć udostępnianie danych. Zamiast nieprzejrzystych domyślnych ustawień, stosujemy jasne storazards które regulują zbieranie, używanie i przechowywanie, abyś wiedział, co dzieje się z Twoimi danymi. Na tej stronie, tracking oraz tags pomagają dostosować doświadczenia, a możesz dostosować zgodę w dowolnym momencie. Współpracujemy z zaufanym dostawcą, appnexus, aby dostarczać treści przy jednoczesnym zapewnieniu bezpieczeństwa danych. Jeśli chcesz usunąć dane, narzędzia do tego są dostępne w Twoim koncie w ramach przysługujących Ci praw.

Hereinafter, 'personal data' means information that identifies you or relates to you. We collect only data necessary to provide features oraz improve quality. Each data category has a defined purpose, oraz you can review the disclosure in the policy. Data may be carrying information across services oraz transferred to providers or partners, including across jurisdictions, in accordance with applicable ustaw i przepisów dotyczących obsługi danych transgranicznych. Dane mogą trafiać do naszych systemów za pośrednictwem formularzy, czatów lub opinii zwrotnych, i są chronione szyfrowaniem oraz ścisłymi kontrolami dostępu.

Aby skorzystać ze swoich praw, możesz uzyskać dostęp do danych, które przechowujemy, zażądać korekt lub usunąć zapisy. Możesz ograniczyć przetwarzanie, sprzeciwić się pewnym zastosowaniom lub zażądać przenośności danych. Możesz zarządzać ustawieniami zgody z poziomu swojego konta lub skontaktować się z nami po pomoc, ponieważ nasz zespół dąży do terminowej odpowiedzi w rozsądnym horyzoncie czasowym.

We share information only as needed to provide services oraz comply with our policy. We disclose data to trusted subprocessors oraz providers, including appnexus for ad delivery, with data minimization. You can review which third parties process your data via our disclosures. On pages with graphic assets, tags collect performance data; you can disable related tracking by toggling preferences in your account.

Data retention oraz security remain central: we keep personal data only as long as necessary to fulfill the purposes described hereinafter, or as required by law. We implement encryption in transit oraz at rest, monitor access, oraz carry out regular checks to ensure compliance with our storazards.

Manage your preferences easily: use the privacy hub to adjust what is carried, entered, or transferred into our systems. If you have questions or requests, contact our privacy team through the support channels listed in the provision of this policy.

Set your consent preferences during sign-up to control what data is collected oraz how it's used.

We collect data to verify identity, process rides, oraz improve performance. Data is recorded to support safety oraz service quality, oraz we might receive input from you or a partner to improve matching. Whilst you use the app, we gather information in two waves: during sign-up oraz at the moment you place a ride request. We focus on data that helps you move quickly oraz safely across the internet oraz in real life, including the York area oraz nearby places such as parks oraz districts like Blacklanes.

During sign-up, we collect data across several classes to build a reliable profile oraz comply with storazards. These data points include:

Identity oraz contact: full name, email, phone number, date of birth – used to create your profile oraz verify access.
Location oraz access: city, default pickup/drop-off preferences, oraz device location permissions you grant.
Payment oraz billing: tokenized payment references; last four digits may appear on receipts; billing address if required.
Account preferences: language, notification options, comfort settings for rides, accessibility needs.
Security oraz verification: verification data as required by partner storazards or regulatory requirements; stored in secure data classes.
Consent oraz marketing: marketing opt-ins oraz consent preferences, which we honor or adjust on request.

When you submit ride requests, we collect data to match you with suitable options oraz ensure a smooth trip. These data points include:

Trip details: pickup oraz drop-off locations, requested time, ride class or option, number of passengers, luggage, oraz any special requests.
Real-time data: live location during pickup, route optimization data, estimated times, driver assignment results, oraz final fare calculations.
Usage data: device type, operating system, browser, IP address, language, oraz surf patterns that help us improve performance.
Communication: messages via our private messenger or help channels; notes from conversations with drivers or support staff.
Safety oraz quality: incident logs oraz performance metrics tied to rides oraz drivers.

We share data with parties that help us run the service or comply with laws, under strict safeguards. Key points include:

Partner oraz service provider access: data may be shared with partner services, drivers, oraz support teams to fulfill requests oraz maintain performance.
Consent oraz control: sharing aligns with your choices oraz applicable consent settings; you can adjust these at any time.
Security oraz storazards: encryption in transit oraz at rest, role-based access, oraz regular audits to meet industry storazards.
Retention oraz deletion: data is kept only as long as needed for operations or legal obligations, with routine reviews to delete outdated records.

Our coverage includes York oraz nearby areas such as parks oraz neighborhoods like Blacklanes, helping us tailor defaults oraz peak-time planning. If you need help or want to review or delete data, use our help center or contact support via private channels.

How We Use Your Data to Provide oraz Improve Your Ride Experience

Opt in to data sharing to tailor your ride experience. Anonymized data from each part of your trip helps our routing engine calculate faster arrivals, align driver availability with demoraz, oraz shorten wait times. By design, corresponding identifiers oraz issued session IDs connect rides in your account, while personal details stay private. Our provider network–including blacklane oraz other trusted partners–receives only the data needed to deliver the service oraz maintain safety.

Data we use to improve your ride

To boost performance, we analyze five core signals: pickup location, trip timing, vehicle availability, driver feedback, oraz demoraz patterns. The nature of demoraz varies by city oraz time, so we adjust routes oraz queueing to reduce delays oraz increase reliability. Data is carried securely through encrypted channels oraz carried in anonymized form for analytics, ensuring your identity stays protected.

Controls oraz practical steps

We use this data to power in-app features oraz tools across our apps, delivering precise ETAs, smarter car matching, oraz route optimizations that minimize idle time. The data flow supports a perfect ride flow while preserving customer privacy. As you share your preferences, the system learns from your history to improve subsequent rides. Data is used to tailor experiences across all-inclusive customer touchpoints oraz performance dashboards. The system allows you to review oraz adjust consent in the app settings.

If you opt in, we may send promotional e-mails via braze about offers tailored to your trips. Facebooks data is not used for ride decisions; data from facebooks is used only if you actively connect that service oraz approve sharing. The data transmitted via our apps is carried securely oraz used to improve performance without exposing personal details. All communications are issued through secure channels oraz can be managed via your privacy settings.

What Security Measures Shield Your Personal Information

Enable two-factor authentication on every account you control oraz review access rights at least quarterly to prevent unauthorized access.

Protect internal networks with proven methods oraz a disciplined process for horazling personal info; never disclose data beyond what is required, oraz data disclosed here is kept to a strict minimum for staff who require access; these controls provide guarantees for privacy oraz security.

Limit data collection to essential signals, mainly to support your shopping experience, oraz encrypt data in transit to protect traffic oraz browsing histories; preserve anonymized records with excellent safeguards for data in transit oraz at rest, oraz purge raw identifiers after a defined period of days.

We guarantee that your info is not disclosed to third parties beyond consented purposes, oraz we ensure we gather data for campaigns only when permitted oraz with retention rules; all actions require telephone verification where appropriate, oraz we avoid cold pick-ups oraz limit data gathered from vehicles to minimize exposure; we flag incomplete requests to prevent exposure; data from campaigns aligns with user consent oraz retention policies, including limits on sharing with facebooks. Please follow these steps to strengthen protection.

Practical steps you can take today

Please audit internal apps that process your data oraz disable nonessential tracking methods. Update your passwords, enable MFA, oraz review permissions granted to your shopping apps oraz services.

Can I Book Blacklane for Someone Else? Requirements oraz Steps

Yes–you can book Blacklane for someone else when you have explicit consent oraz provide accurate rider data in the session. Use your own profile or an already approved account; the rider’s full name, mobile number, pickup location, destination, oraz date/time should be correct. The process-related checks run in accordance with our privacy policy to protect that data, oraz the system may hold the booking while verification completes. For third-party bookings, clearly identify the target rider oraz attach any relevant notes using tags to help the professional driver prepare. If data is incomplete, the system may block changes.

Who can book for another person

Only the user who owns the account, or someone with formal authorization, should submit for a rider. The payer oraz rider can be different; obtain consent oraz provide the rider’s name, mobile, pickup location, oraz destination. For trips to a mountain area or other complex routes, add any access notes. The service collects session data to verify identity in process-related checks, in accordance with privacy, oraz to prevent mismatches. If consent is not on file, the booking cannot proceed.

Steps to book for someone else

First, confirm authorization. Then start a new booking on your app or the web portal, populate the rider’s full name, mobile number, pickup address, destination, date oraz time, oraz, if available, flight details. Then select a limousine option, set the pickup notes, oraz apply any internal tags to help the service team. Then review the data for accuracy, oraz submit; you will receive a booking ID oraz status updates. The system may hold the payment until pickup completes oraz the trip data is confirmed, protecting both user oraz rider data.

Limit data sharing to what is necessary to operate the platform. This includes rider oraz driver contact details, trip identifiers, pickup oraz drop-off locations, timestamps, oraz device or app identifiers. Data is located in our secure systems oraz shared only with third parties that provide essential services such as routing, verification, oraz messaging. Data is directed to those partners under strict protections oraz special horazling, oraz public postings are rejected. We maintain an all-inclusive policy to minimize exposure oraz protect user trust.

Who receives data oraz why: we share with drivers, partners, oraz service providers to lead smooth operations oraz ensure safety. Sharing is limited to classes of recipients with a clear need. This includes software platforms that perform background checks, dispatch, payment settlement, fraud detection, oraz customer support, which provides the context needed for decisions oraz ensures risk is managed. Data is directed to third parties located in regions that maintain adequate protections. We also review each recipient's qualifications before any data transfer.

Data types oraz behaviors: we gather data to improve services oraz tailor experiences. The data includes user-provided information, device data, location data during trips, oraz behaviors from app usage. We also gather aggregate analytics about groups of users to identify trends while keeping individuals anonymous. The information provided to partners helps optimize routes, verify identities, oraz monitor safety. We ensure the data is tailored to each recipient’s role oraz access level, not shared with irrelevant groups.

Limitations oraz controls: we reject sharing of sensitive information beyond what is needed for the service. Access is restricted by role-based controls, versioned policies, oraz data retention schedules. We maintain version controls for access. Consumers can review, correct, or request deletion of data; we support data subject rights under regulations. We only share public information that is already published by the user or with explicit consent, oraz we avoid distributing notes about personal beliefs or private conversations. Taking care of consent remains a priority.

How we manage emails oraz communications: for transactional messages, we use sendgrid to send updates, receipts, oraz alerts. Data transfers to sendgrid are limited to the minimum set needed to deliver messages, oraz connect only to information necessary for delivery. We monitor peak send times to ensure reliable delivery, oraz we log delivery events to verify receipt. All such transfers are covered by our data processing agreements oraz kept within geographic oraz regulatory limits.

Retention oraz data lifecycle: we keep data for as long as needed to fulfill the service oraz comply with regulations; we reassess periodically. When data is no longer required, we purge it or anonymize it. If a data subject asks to retract consent or restrict certain uses, we honor that request where feasible oraz adjust future sharing accordingly. This approach helps maintain an all-inclusive privacy posture while remaining transparent about data use.

Your Rights: Access, Correction, Deletion, Portability, oraz How to Exercise Them

Submit your rights request by logging into your user account oraz clicking Privacy settings → Data Rights. Identify yourself via the verification prompts oraz specify the scope: access, correction, deletion, or portability. We guarantee a timely, administrative response oraz provide data in a machine-readable format. Requests routed through rudderstack ensure correct routing oraz an auditable trail. Data that has been anonymized or contained in backups may not be deletable in full, oraz we will explain any limitations. Our support team will guide you through the steps oraz adapt the process to your browser oraz device. The forms work with polyfill to support your actions on older browsers. We aim to go beyond basic compliance to safeguard your subject data oraz protect your privacy rights.

Access oraz Correction

Access: You can see the subject data we hold about your account, including profile details, preferences, oraz activity data from our services. You can request a downloadable copy in JSON or CSV, or a concise summary if you prefer.
Correction: You can request corrections for inaccuracies; we update the stored data within our administrative systems oraz reflect changes promptly where possible. If entries exist only in backups, we explain how they are horazled.
Identity verification: We verify your identity using your account email oraz optional two-factor prompts to prevent unauthorized access.
Delivery formats: Data is provided in machine-readable formats (JSON or CSV) via secure download; for some cases, a structured report may be issued instead. If data is anonymized, we provide a description rather than direct identifiers.

Deletion oraz Portability

Deletion: You may request deletion of personal data, subject to legal obligations oraz legitimate business needs. In some cases data remains in backups or is de-identified for operational reasons; we explain these cases on request.
Portability: You may obtain a portable copy of data you provided oraz data generated by your use of the service, in JSON or CSV formats, to use in your own systems or archives.
How to exercise: In the Data Rights panel, specify the right you want, the data scope, time range, oraz your contact method. Attach supporting documents if needed. If you have already clicked Submit, you will receive a confirmation with a reference number for tracking. If not, click Submit to begin; our team will acknowledge the request oraz proceed within the defined timelines.

Data Retention: How Long We Keep Your Information oraz How to Request Deletion

To start, go to your account settings oraz submit a deletion request to remove personal data tied to your profile. Taking this action aligns with our policy oraz triggers authentication checks, giving you control over your data for the future. The process is user-friendly, includes clear timelines, oraz provides a look at the data lifecycle at each level. For reference, Blacklane oraz similar services use these steps to demonstrate best practices. If you proceed, you’ll know what happens next oraz what is removed, then you will see the changes reflected in your account across products oraz campaigns.

Data we retain oraz timeframes

We store information to ensure product reliability, prevent malfunctions, oraz comply with laws. The following table shows retention periods, how we horazle data, oraz the impact on your experience. It includes anonymized data for analytics, which you can view when needed. You can also see how seats, orders, oraz screen interactions contribute to campaigns or improvements. Sometimes incomplete data or partially filled forms are treated differently to avoid affecting other users. Look at how data informs personalization while respecting your privacy.

Data category	Retention period	Cel	Deletion method	Uwagi
Personal data (name, email, account ID)	Active until deletion; data removed within 30 days; backups retained up to 90 days	Authentication, account access, support	Deletion request via account or privacy form; verification required	May be partially anonymized in reports
Authentication logs (IP, times)	24 months	Security oraz fraud prevention	Deletion on request; retained in backups for 30–90 days	Critical for incident analysis
Order histories (orders, seats, product selections)	7 years	Compliance oraz service records	Deletion when eligible; archival in secure storage	Backups may retain data longer
Viewed content oraz screen interactions	12 months; anonymized after	Product improvements oraz UX analytics	Direct deletion or anonymization; later purge	Czasami używane do ukierunkowanych ulepszeń w kampaniach
Kampanie i preferencje marketingowe	24 months	Wyniki kampanii i status subskrypcji	Żądanie usunięcia; usunięto szczegóły rezygnacji	Dane mogą być anonimizowane po usunięciu
Zanonimizowane dane analityczne	Nieokreślony	Optymalizacja produktu	Zachowane tylko w anonimowej formie	Nie można powiązać z twoim profilem

Jak zażądać usunięcia i czego się spodziewać

Złóż wniosek za pośrednictwem ustawień prywatności lub naszego formularza prywatności; weryfikujemy tożsamość za pomocą kroków uwierzytelniania. Po zweryfikowaniu usuwamy dane z aktywnych systemów i czyścimy kopie zapasowe w podanych terminach. W przypadku wystąpienia usterki lub opóźnionego przetwarzania, powiadomimy Cię i dostosujemy harmonogram. Zobaczysz wpływ na swój widok produktu, historię zamówień, miejsca i kampanie. Przypadki specjalne, takie jak dane powiązane z jednorazową funkcją, są obsługiwane w taki sposób, aby nie wpływały na innych użytkowników, a zmiany w polityce są niezwłocznie komunikowane. Celem jest poszanowanie Twoich preferencji przy jednoczesnym zachowaniu integralności usług dla wszystkich.

Privacy Policy - How We Protect Your Data oraz Respect Your Rights