Discover the New Virtual Information Display Kiosks at Delhi Airport’s Terminals

Introduction of Virtual Information Display Kiosks

The Delhi International Airport Limited (DIAL) has rolled out an innovative service with the introduction of the first-ever Virtual Information Display (VID) kiosks in India, located at Terminals 1 and 3 of Delhi Airport. This groundbreaking initiative is set to transform the travel experience for passengers, providing real-time flight information, seamless navigation, and around-the-clock support that caters to both seasoned travelers and first-time flyers alike.

The Smart Features of VID Kiosks

The VID kiosks were developed with the intention of simplifying and enhancing the customer experience at the airport. By offering real-time flight updates, navigation help, and live video assistance, these kiosks are the epitome of modern airport technology.

Key features of the VID kiosks include:

• Flight Updates: Passengers can scan their boarding passes to receive immediate and accurate flight information.
• Intuitive Navigation: Interactive 3D maps and live tracking systems allow for hassle-free navigation throughout the terminals.
• Smart Search: This feature enables users to easily locate necessary services, including dining options, retail shops, and gates, maximizing time spent at the airport.
• Live Video Support: Access to customer service agents through video calls ensures an immediate response to queries regarding flights and airport navigation.

The Benefits for Passengers

With these enhancements, the airport operator envisions a smoother and more intuitive travel experience for all travelers, notably those who are new to air travel. The kiosks are strategically situated in key areas such as security zones, retail areas, and baggage claims, guaranteeing accessibility for all.

Further, DIAL is committed to continual improvement, with plans to implement additional features on these kiosks, including multi-language support, SOS services, and enhanced Wi-Fi connectivity. This not only emphasizes safe travel but also enhances communication and support for international flyers.

Expert Insight

Videh Kumar Jaipuriar, the CEO of DIAL, has articulated the vision behind these kiosks, stating, “At Delhi Airport, we don’t just prepare for the future of travel – we shape it. The VID is more than just a kiosk; it is a companion that redefines how passengers interact with their airport environment.” This phrase emphasizes the intention of revolutionizing the airport experience, transforming it into a streamlined and efficient journey.

Bridging Innovation with Passenger Needs

The introduction of VID kiosks marks a significant step towards a more personalized travel experience. Each feature is crafted with passengers in mind, ensuring that even first-time flyers benefit from a guiding hand throughout their journey, from arrival at the airport through to boarding their flight.

Future Directions

As the airport continues to innovate, the focus remains on making passenger travel increasingly frictionless. Future enhancements promise to deliver services that further streamline airport navigation and support. The ongoing commitment to innovation highlights DIAL’s dedication to enhancing the travel experience.

Conclusion

The launch of the VID kiosks at Delhi Airport represents a remarkable shift in how information is communicated and accessed within an airport setting. From enhancing passenger convenience with real-time updates to fostering peace of mind through easy access to support, these kiosks are paving the way for a new era in air travel. This move reflects a broader tendency towards modernization in the aviation sector, aiming to cater to the needs of today’s travelers.

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