How Kempegowda International Airport Bengaluru Pioneered Inclusive Travel with ACI Level 3 Accessibility Accreditation

Kempegowda International Airport’s Accessibility Achievement

Kempegowda International Airport Bengaluru (BLR Airport) has impressively become the first airport in India to receive Level 3 accreditation in the Airports Council International’s (ACI) Accessibility Enhancement Accreditation programme. This accomplishment shines a spotlight on the airport’s progressive journey from Level 1 to Level 3 within a year—a true testament to their dedication to creating an inclusive travel environment for all passengers.

Understanding the Significance of Level 3 Accreditation

Achieving Level 3 accreditation places BLR Airport among a select group worldwide recognized for exceptional efforts in enhancing accessibility. This isn’t just about ticking boxes; it’s a comprehensive approach that ensures no traveler feels left behind, from infrastructure to digital services and the overall passenger experience.

Accreditation Levels	Meaning
Level 1	Basic foundational accessibility measures in place.
Level 2	Enhanced inclusive infrastructure and services.
Level 3	Comprehensive, integrated accessibility with ongoing improvements across all airport operations.

Driving Inclusion: The ‘B-Included’ Initiative

The heart of BLR Airport’s approach lies in its “B-Included” initiative, embodying universal design principles that permeate all facets of the airport’s functioning. It’s about removing barriers and offering equitable experiences for all, especially travelers with disabilities or special needs.

• Introduction of innovative accessibility tools throughout the airport.
• An Assistive Device Policy empowering employees with disabilities.
• A digital “Social Story” feature designed to support neurodivergent individuals and those accompanying them.
• Employment of Persons with Disabilities (PwDs) in customer-facing roles, a rarity in airports globally.

Collaborations and Training for Better Passenger Experience

BLR Airport has not stopped at physical upgrades. The airport actively partners with airlines to raise awareness about autism and accessibility. It employs co-creation programs involving passengers and caregivers to tailor services that meet real-world needs. Comprehensive training and sensitisation workshops are regularly conducted for airport staff and concessionaires to enrich service quality.

Digital Empowerment for Accessible Travel

A standout feature helping BLR Airport achieve Level 3 status is its investment in digital inclusion. Tools such as the Government of India-backed UX4G Internet Accessibility Widget and a dedicated section for Persons with Reduced Mobility (PRM) on the airport’s website make booking and navigating the airport smoother for all.

Moreover, initiatives like sensory room familiarisation sessions and the Hidden Disabilities Sunflower Lanyard program foster a greater awareness among both airport personnel and travelers, translating to a more empathetic and supportive environment.

Impact on Travel and Transfers

Accessibility improvements at major airports are crucial for travelers, especially those booking taxis or private transfers to and from airports. When an airport commits to such inclusive values, it indirectly enhances transfer services, making it easier for drivers to assist passengers with specific needs and ensuring that the overall journey remains seamless and stress-free.

Platforms like GetTransfer.com benefit from such upgrades, offering users the ability to book rides with knowledge about the exact vehicle’s suitability and driver readiness. Having such clear accessibility standards at the airport can streamline the entire travel chain, from arrival to final destination.

Why Accessibility Matters Beyond Compliance

Accessibility is more than just a regulatory checkbox — it’s a mindset that shapes how an airport designs, operates, and interacts with its community. BLR Airport’s rapid climb from Level 1 to Level 3 reflects a culture that embraces inclusion as a core value, not just a compliance exercise.

Key Steps Taken by BLR Airport

• Infrastructure redesign with universal design principles.
• Active engagement with passengers to understand diverse needs.
• Staff empowerment via sensitisation and inclusion training.
• Innovative digital tools enhancing accessibility.
• Inclusive hiring practices giving PwDs visible roles.

The Road Ahead for Inclusive Travel

BLR Airport continues to raise the bar in Indian aviation accessibility. Its example encourages other airports and travel hubs to adopt similar inclusive practices, shaping a travel landscape that respects and embraces diversity comprehensively. This shift benefits not only passengers with disabilities but all travellers seeking a comfortable, respectful, and barrier-free experience.

Final Thoughts: The Value of Real Experience and Informed Choices

While comprehensive reviews and honest feedback provide valuable insights into accessibility, there’s nothing quite like personal experience to truly gauge the quality of services. On platforms like GetTransfer, users can book vehicles from verified providers who understand accessibility needs at reasonable prices. With a wide range of vehicles, from private cars to limousines and multi-seater options, plus transparent pricing and driver details, travelers are empowered to make well-informed decisions without overspending or facing unpleasant surprises.

Book your Ride at GetTransfer.com and enjoy a trip designed around your needs.

Summary

Kempegowda International Airport Bengaluru’s attainment of Level 3 in the ACI Accessibility Enhancement Accreditation marks a milestone for inclusive travel in India. Through the “B-Included” initiative, significant strides have been made in infrastructure upgrades, staff training, digital accessibility, and employment inclusivity. These improvements resonate well with the broader travel ecosystem, enhancing airport transfer services and providing all passengers, regardless of ability, a barrier-free journey.

GetTransfer.com aligns with this vision by offering a global platform where users can select exact vehicles with detailed profiles, ensuring accessibility needs are met with clarity and ease. Whether traveling to the airport or across the city, the site’s comprehensive service and transparent fares ease the planning process and improve the travel experience.

Though this development might have a more localized impact for now, it sets a promising precedent on the global tourism and travel map. GetTransfer remains committed to evolving alongside these advancements, striving to offer the best possible service no matter how the world changes. Start planning your next adventure and secure your worldwide transfer with GetTransfer.