Enhancing Accessibility for Visually Impaired Travelers at Airports

Aeroporti di Roma has announced a partnership with Be My Eyes, a company dedicated to enhancing accessibility for visually impaired travelers. This initiative aims to redefine the passenger experience by integrating advanced technology and personal support.

Collaboration Overview

The collaboration between Aeroporti di Roma (ADR) and Be My Eyes seeks to make travel more inclusive, providing essential assistance to blind and low-vision passengers. Be My Eyes connects visually impaired individuals with sighted volunteers through live video calls and innovative artificial intelligence systems. By utilizing this technology, ADR is committed to creating a seamless travel experience for all passengers.

Marina Maschio, Managing Director of ADR Assistance, emphasized the importance of this partnership: “We take great pride in being a leader in accessibility and innovation. Partnering with Be My Eyes allows us to further enhance the experience for our blind and visually-impaired passengers, ensuring they receive the same level of service and care that every traveler deserves at Fiumicino and Ciampino airports.”

Cutting-Edge Technology Integration

With accessibility and innovation at the core of its mission, ADR is integrating Be My Eyes’ Service Connect platform into its operations. This platform will provide real-time assistance to blind and low-vision travelers by combining advanced AI with dedicated service agents. Passengers can access immediate, tailored support through the Be My Eyes app, whether they need help navigating the terminal, obtaining flight information, or locating airport services.

Benefits for Travelers

The integration of these services is a significant step toward enhancing the travel experience for visually impaired passengers. To provide a clearer understanding of what passengers can expect, the following table outlines key benefits of the Be My Eyes partnership:

Feature	Description
Real-Time Assistance	Passengers can receive immediate help through face-to-face video calls with volunteers or trained agents.
AI Integration	Advanced technology ensures quick and efficient problem-solving for real-time inquiries.
Comprehensive Support	Assistance is available for various travel-related needs, from terminal navigation to service locations.
Inclusive Experience	Travel is made accessible for all, promoting independence and confidence among visually impaired travelers.

Industry Commitment to Accessibility

Across the globe, the aviation industry continues to focus on improving accessibility standards. The partnership between ADR and Be My Eyes serves as a model for how airports and technology companies can work together to enhance the passenger experience.

Mike Buckley, CEO of Be My Eyes, stated, “Travel should be accessible to everyone, and our partnership with Aeroporti di Roma brings us closer to that goal. By integrating AI-powered tools and human support, we’re ensuring blind and low-vision travelers can navigate the airport with greater ease and confidence.”

Future Prospects for Inclusion in Travel

This collaboration sets a new benchmark in aviation for accessibility, fostering a more inclusive environment for all travelers. ADR, alongside Be My Eyes, is leading the charge to improve passenger experiences globally, highlighting the importance of innovation in accessibility.

As part of ongoing public engagement, Aeroporti di Roma will be participating in the APEX FTE EMEA and APEX FTE Ancillary & Retailing events in Dublin, where Giovanni Gennaro, Head of Open Innovation, will be sharing insights on advancements in airline and airport operations. This event represents an opportunity to explore further technological advancements aimed at enhancing travel experiences.

Conclusion

The partnership between Aeroporti di Roma and Be My Eyes exemplifies how technology can break down barriers in the travel industry. By delivering personalized support to visually impaired passengers, this initiative stands to significantly improve the overall travel experience.

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