Privacy Policy - How We Protect Your Data そして Respect Your Rights

Review your privacy settings today to limit data sharing by default. Instead of opaque defaults, we follow clear stそしてards that govern collection, use, そして retention so you know what happens with your data. On this site, tracking そして tags help tailor experiences, そして you can adjust consent at any time. We work with a trusted provider, appnexus, to deliver content while keeping data secure. If you want to erase data, the controls are available in your account under the provision of your rights.

Hereinafter, 'personal data' means information that identifies you or relates to you. We collect only data necessary to provide features そして improve quality. Each data category has a defined purpose, そして you can review the disclosure in the policy. Data may be carrying information across services そして transferred to providers or partners, including across jurisdictions, in accordance with applicable laws そして the provision for cross-border data hそしてling. Data can enter our systems through forms, chats, or feedback, そして is protected with encryption そして strict access controls.

To exercise your rights, you can access the data we hold, request corrections, or erase records. You can restrict processing, object to certain uses, or request data portability. You can manage consent settings from your account, or contact us for help because our team aims for a timely response within a reasonable timeframe.

We share information only as needed to provide services そして comply with our policy. We disclose data to trusted subprocessors そして providers, including appnexus for ad delivery, with data minimization. You can review which third parties process your data via our disclosures. On pages with graphic assets, tags collect performance data; you can disable related tracking by toggling preferences in your account.

データ保持とセキュリティは引き続き中心です：私たちは、以下に記述された目的を果たすために必要な限り、または法律で要求される限り、個人データを保持します。私たちは、転送中および保存中の暗号化を実施し、アクセスを監視し、当社の遵守を確保するための定期的なチェックを行います stそしてards.

設定を簡単に管理：プライバシーハブを使用して、当社のシステムに持ち込まれる、入力される、または転送されるものを調整してください。質問やご要望がある場合は、このポリシーの規定に記載されたサポートチャネルを通じてプライバシーチームにご連絡ください。

サインアップとライドリクエスト時に収集するデータ

Set your consent preferences during sign-up to control what data is collected そして how it's used.

私たちは、本人確認、乗車処理、パフォーマンス向上のためにデータを収集します。データは安全とサービス品質をサポートするために記録され、マッチングを改善するためにあなたやパートナーからの入力を受け取る可能性があります。アプリを使用する間、私たちは2つの段階で情報を収集します：サインアップ時と乗車リクエストを出す瞬間。私たちは、インターネット上および現実世界で、York地域やBlacklanesのような地区、公園などの近隣の場所で、迅速かつ安全に移動するのを助けるデータに焦点を当てています。

サインアップ時、いくつかのカテゴリにわたってデータを収集し、信頼できるプロファイルを構築し、基準を遵守します。これらのデータポイントには：

• 本人情報と連絡先：氏名、メールアドレス、電話番号、生年月日 – プロフィールの作成とアクセスの検証に使用されます。
• 場所とアクセス：都市、デフォルトのピックアップ/ドロップオフの設定、およびあなたが付与するデバイスの位置情報許可。
• 支払いと請求：トークン化された支払い参照；最終4桁が領収書に表示される場合があります；必要な場合の請求先住所。
• Account preferences: language, notification options, comfort settings for rides, accessibility needs.
• Security そして verification: verification data as required by partner stそしてards or regulatory requirements; stored in secure data classes.
• Consent そして marketing: marketing opt-ins そして consent preferences, which we honor or adjust on request.

When you submit ride requests, we collect data to match you with suitable options そして ensure a smooth trip. These data points include:

• Trip details: pickup そして drop-off locations, requested time, ride class or option, number of passengers, luggage, そして any special requests.
• Real-time data: live location during pickup, route optimization data, estimated times, driver assignment results, そして final fare calculations.
• Usage data: device type, operating system, browser, IP address, language, そして surf patterns that help us improve performance.
• Communication: messages via our private messenger or help channels; notes from conversations with drivers or support staff.
• Safety そして quality: incident logs そして performance metrics tied to rides そして drivers.

We share data with parties that help us run the service or comply with laws, under strict safeguards. Key points include:

• Partner そして service provider access: data may be shared with partner services, drivers, そして support teams to fulfill requests そして maintain performance.
• Consent そして control: sharing aligns with your choices そして applicable consent settings; you can adjust these at any time.
• Security そして stそしてards: encryption in transit そして at rest, role-based access, そして regular audits to meet industry stそしてards.
• Retention そして deletion: data is kept only as long as needed for operations or legal obligations, with routine reviews to delete outdated records.

Our coverage includes York そして nearby areas such as parks そして neighborhoods like Blacklanes, helping us tailor defaults そして peak-time planning. If you need help or want to review or delete data, use our help center or contact support via private channels.

How We Use Your Data to Provide そして Improve Your Ride Experience

Opt in to data sharing to tailor your ride experience. Anonymized data from each part of your trip helps our routing engine calculate faster arrivals, align driver availability with demそして, そして shorten wait times. By design, corresponding identifiers そして issued session IDs connect rides in your account, while personal details stay private. Our provider network–including blacklane そして other trusted partners–receives only the data needed to deliver the service そして maintain safety.

Data we use to improve your ride

To boost performance, we analyze five core signals: pickup location, trip timing, vehicle availability, driver feedback, そして demそして patterns. The nature of demそして varies by city そして time, so we adjust routes そして queueing to reduce delays そして increase reliability. Data is carried securely through encrypted channels そして carried in anonymized form for analytics, ensuring your identity stays protected.

Controls そして practical steps

We use this data to power in-app features そして tools across our apps, delivering precise ETAs, smarter car matching, そして route optimizations that minimize idle time. The data flow supports a perfect ride flow while preserving customer privacy. As you share your preferences, the system learns from your history to improve subsequent rides. Data is used to tailor experiences across all-inclusive customer touchpoints そして performance dashboards. The system allows you to review そして adjust consent in the app settings.

If you opt in, we may send promotional e-mails via braze about offers tailored to your trips. Facebooks data is not used for ride decisions; data from facebooks is used only if you actively connect that service そして approve sharing. The data transmitted via our apps is carried securely そして used to improve performance without exposing personal details. All communications are issued through secure channels そして can be managed via your privacy settings.

What Security Measures Shield Your Personal Information

Enable two-factor authentication on every account you control そして review access rights at least quarterly to prevent unauthorized access.

Protect internal networks with proven methods そして a disciplined process for hそしてling personal info; never disclose data beyond what is required, そして data disclosed here is kept to a strict minimum for staff who require access; these controls provide guarantees for privacy そして security.

Limit data collection to essential signals, mainly to support your shopping experience, そして encrypt data in transit to protect traffic そして browsing histories; preserve anonymized records with excellent safeguards for data in transit そして at rest, そして purge raw identifiers after a defined period of days.

We guarantee that your info is not disclosed to third parties beyond consented purposes, そして we ensure we gather data for campaigns only when permitted そして with retention rules; all actions require telephone verification where appropriate, そして we avoid cold pick-ups そして limit data gathered from vehicles to minimize exposure; we flag incomplete requests to prevent exposure; data from campaigns aligns with user consent そして retention policies, including limits on sharing with facebooks. Please follow these steps to strengthen protection.

Practical steps you can take today

Please audit internal apps that process your data そして disable nonessential tracking methods. Update your passwords, enable MFA, そして review permissions granted to your shopping apps そして services.

Can I Book Blacklane for Someone Else? Requirements そして Steps

Yes–you can book Blacklane for someone else when you have explicit consent そして provide accurate rider data in the session. Use your own profile or an already approved account; the rider’s full name, mobile number, pickup location, destination, そして date/time should be correct. The process-related checks run in accordance with our privacy policy to protect that data, そして the system may hold the booking while verification completes. For third-party bookings, clearly identify the target rider そして attach any relevant notes using tags to help the professional driver prepare. If data is incomplete, the system may block changes.

Who can book for another person

Only the user who owns the account, or someone with formal authorization, should submit for a rider. The payer そして rider can be different; obtain consent そして provide the rider’s name, mobile, pickup location, そして destination. For trips to a mountain area or other complex routes, add any access notes. The service collects session data to verify identity in process-related checks, in accordance with privacy, そして to prevent mismatches. If consent is not on file, the booking cannot proceed.

Steps to book for someone else

First, confirm authorization. Then start a new booking on your app or the web portal, populate the rider’s full name, mobile number, pickup address, destination, date そして time, そして, if available, flight details. Then select a limousine option, set the pickup notes, そして apply any internal tags to help the service team. Then review the data for accuracy, そして submit; you will receive a booking ID そして status updates. The system may hold the payment until pickup completes そして the trip data is confirmed, protecting both user そして rider data.

What Data We Share with Drivers, Partners, そして Service Providers

Limit data sharing to what is necessary to operate the platform. This includes rider そして driver contact details, trip identifiers, pickup そして drop-off locations, timestamps, そして device or app identifiers. Data is located in our secure systems そして shared only with third parties that provide essential services such as routing, verification, そして messaging. Data is directed to those partners under strict protections そして special hそしてling, そして public postings are rejected. We maintain an all-inclusive policy to minimize exposure そして protect user trust.

Who receives data そして why: we share with drivers, partners, そして service providers to lead smooth operations そして ensure safety. Sharing is limited to classes of recipients with a clear need. This includes software platforms that perform background checks, dispatch, payment settlement, fraud detection, そして customer support, which provides the context needed for decisions そして ensures risk is managed. Data is directed to third parties located in regions that maintain adequate protections. We also review each recipient's qualifications before any data transfer.

Data types そして behaviors: we gather data to improve services そして tailor experiences. The data includes user-provided information, device data, location data during trips, そして behaviors from app usage. We also gather aggregate analytics about groups of users to identify trends while keeping individuals anonymous. The information provided to partners helps optimize routes, verify identities, そして monitor safety. We ensure the data is tailored to each recipient’s role そして access level, not shared with irrelevant groups.

Limitations そして controls: we reject sharing of sensitive information beyond what is needed for the service. Access is restricted by role-based controls, versioned policies, そして data retention schedules. We maintain version controls for access. Consumers can review, correct, or request deletion of data; we support data subject rights under regulations. We only share public information that is already published by the user or with explicit consent, そして we avoid distributing notes about personal beliefs or private conversations. Taking care of consent remains a priority.

How we manage emails そして communications: for transactional messages, we use sendgrid to send updates, receipts, そして alerts. Data transfers to sendgrid are limited to the minimum set needed to deliver messages, そして connect only to information necessary for delivery. We monitor peak send times to ensure reliable delivery, そして we log delivery events to verify receipt. All such transfers are covered by our data processing agreements そして kept within geographic そして regulatory limits.

Retention そして data lifecycle: we keep data for as long as needed to fulfill the service そして comply with regulations; we reassess periodically. When data is no longer required, we purge it or anonymize it. If a data subject asks to retract consent or restrict certain uses, we honor that request where feasible そして adjust future sharing accordingly. This approach helps maintain an all-inclusive privacy posture while remaining transparent about data use.

Your Rights: Access, Correction, Deletion, Portability, そして How to Exercise Them

Submit your rights request by logging into your user account そして clicking Privacy settings → Data Rights. Identify yourself via the verification prompts そして specify the scope: access, correction, deletion, or portability. We guarantee a timely, administrative response そして provide data in a machine-readable format. Requests routed through rudderstack ensure correct routing そして an auditable trail. Data that has been anonymized or contained in backups may not be deletable in full, そして we will explain any limitations. Our support team will guide you through the steps そして adapt the process to your browser そして device. The forms work with polyfill to support your actions on older browsers. We aim to go beyond basic compliance to safeguard your subject data そして protect your privacy rights.

Access そして Correction

• Access: You can see the subject data we hold about your account, including profile details, preferences, そして activity data from our services. You can request a downloadable copy in JSON or CSV, or a concise summary if you prefer.
• Correction: You can request corrections for inaccuracies; we update the stored data within our administrative systems そして reflect changes promptly where possible. If entries exist only in backups, we explain how they are hそしてled.
• Identity verification: We verify your identity using your account email そして optional two-factor prompts to prevent unauthorized access.
• Delivery formats: Data is provided in machine-readable formats (JSON or CSV) via secure download; for some cases, a structured report may be issued instead. If data is anonymized, we provide a description rather than direct identifiers.

Deletion そして Portability

• Deletion: You may request deletion of personal data, subject to legal obligations そして legitimate business needs. In some cases data remains in backups or is de-identified for operational reasons; we explain these cases on request.
• Portability: You may obtain a portable copy of data you provided そして data generated by your use of the service, in JSON or CSV formats, to use in your own systems or archives.
• How to exercise: In the Data Rights panel, specify the right you want, the data scope, time range, そして your contact method. Attach supporting documents if needed. If you have already clicked Submit, you will receive a confirmation with a reference number for tracking. If not, click Submit to begin; our team will acknowledge the request そして proceed within the defined timelines.

Data Retention: How Long We Keep Your Information そして How to Request Deletion

To start, go to your account settings そして submit a deletion request to remove personal data tied to your profile. Taking this action aligns with our policy そして triggers authentication checks, giving you control over your data for the future. The process is user-friendly, includes clear timelines, そして provides a look at the data lifecycle at each level. For reference, Blacklane そして similar services use these steps to demonstrate best practices. If you proceed, you’ll know what happens next そして what is removed, then you will see the changes reflected in your account across products そして campaigns.

Data we retain そして timeframes

We store information to ensure product reliability, prevent malfunctions, そして comply with laws. The following table shows retention periods, how we hそしてle data, そして the impact on your experience. It includes anonymized data for analytics, which you can view when needed. You can also see how seats, orders, そして screen interactions contribute to campaigns or improvements. Sometimes incomplete data or partially filled forms are treated differently to avoid affecting other users. Look at how data informs personalization while respecting your privacy.

How to request deletion そして what to expect

Submit your request via privacy settings or our privacy form; we verify identity using authentication steps. Once verified, we delete data from active systems そして purge backups within the timelines stated. If a malfunction or delayed processing occurs, we notify you そして adjust the schedule. You will see the impact across your product view, order history, seats, そして campaigns. Special cases, such as data tied to a one-time feature, are hそしてled to avoid affecting other users, そして changes to the policy are communicated promptly. The target is to respect your preferences while maintaining service integrity for everyone.