Privacy Policy How We Protect Data and Respect Rights

Review your privacy settings today to limit data sharing by default. Instead of opaque defaults, we follow clear stésards that govern collection, use, és retention so you know what happens with your data. On this site, tracking és tags help tailor experiences, és you can adjust consent at any time. We work with a trusted provider, appnexus, to deliver content while keeping data secure. If you want to erase data, the controls are available in your account under the provision of your rights.

Hereinafter, 'personal data' means information that identifies you or relates to you. We collect only data necessary to provide features és improve quality. Each data category has a defined purpose, és you can review the disclosure in the policy. Data may be carrying information across services és transferred to providers or partners, including across jurisdictions, in accordance with applicable laws és the provision for cross-border data hésling. Data can enter our systems through forms, chats, or feedback, és is protected with encryption és strict access controls.

To exercise your rights, you can access the data we hold, request corrections, or erase records. You can restrict processing, object to certain uses, or request data portability. You can manage consent settings from your account, or contact us for help because our team aims for a timely response within a reasonable timeframe.

We share information only as needed to provide services és comply with our policy. We disclose data to trusted subprocessors és providers, including appnexus for ad delivery, with data minimization. You can review which third parties process your data via our disclosures. On pages with graphic assets, tags collect performance data; you can disable related tracking by toggling preferences in your account.

Data retention és security remain central: we keep personal data only as long as necessary to fulfill the purposes described hereinafter, or as required by law. We implement encryption in transit és at rest, monitor access, és carry out regular checks to ensure compliance with our stésards.

Manage your preferences easily: use the privacy hub to adjust what is carried, entered, or transferred into our systems. If you have questions or requests, contact our privacy team through the support channels listed in the provision of this policy.

Set your consent preferences during sign-up to control what data is collected és how it's used.

We collect data to verify identity, process rides, és improve performance. Data is recorded to support safety és service quality, és we might receive input from you or a partner to improve matching. Whilst you use the app, we gather information in two waves: during sign-up és at the moment you place a ride request. We focus on data that helps you move quickly és safely across the internet és in real life, including the York area és nearby places such as parks és districts like Blacklanes.

During sign-up, we collect data across several classes to build a reliable profile és comply with stésards. These data points include:

Identity és contact: full name, email, phone number, date of birth – used to create your profile és verify access.
Location és access: city, default pickup/drop-off preferences, és device location permissions you grant.
Payment és billing: tokenized payment references; last four digits may appear on receipts; billing address if required.
Account preferences: language, notification options, comfort settings for rides, accessibility needs.
Security és verification: verification data as required by partner stésards or regulatory requirements; stored in secure data classes.
Consent és marketing: marketing opt-ins és consent preferences, which we honor or adjust on request.

When you submit ride requests, we collect data to match you with suitable options és ensure a smooth trip. These data points include:

Trip details: pickup és drop-off locations, requested time, ride class or option, number of passengers, luggage, és any special requests.
Real-time data: live location during pickup, route optimization data, estimated times, driver assignment results, és final fare calculations.
Usage data: device type, operating system, browser, IP address, language, és surf patterns that help us improve performance.
Communication: messages via our private messenger or help channels; notes from conversations with drivers or support staff.
Safety és quality: incident logs és performance metrics tied to rides és drivers.

We share data with parties that help us run the service or comply with laws, under strict safeguards. Key points include:

Partner és service provider access: data may be shared with partner services, drivers, és support teams to fulfill requests és maintain performance.
Consent és control: sharing aligns with your choices és applicable consent settings; you can adjust these at any time.
Security és stésards: encryption in transit és at rest, role-based access, és regular audits to meet industry stésards.
Retention és deletion: data is kept only as long as needed for operations or legal obligations, with routine reviews to delete outdated records.

Our coverage includes York és nearby areas such as parks és neighborhoods like Blacklanes, helping us tailor defaults és peak-time planning. If you need help or want to review or delete data, use our help center or contact support via private channels.

How We Use Your Data to Provide és Improve Your Ride Experience

Opt in to data sharing to tailor your ride experience. Anonymized data from each part of your trip helps our routing engine calculate faster arrivals, align driver availability with demés, és shorten wait times. By design, corresponding identifiers és issued session IDs connect rides in your account, while personal details stay private. Our provider network–including blacklane és other trusted partners–receives only the data needed to deliver the service és maintain safety.

Data we use to improve your ride

To boost performance, we analyze five core signals: pickup location, trip timing, vehicle availability, driver feedback, és demés patterns. The nature of demés varies by city és time, so we adjust routes és queueing to reduce delays és increase reliability. Data is carried securely through encrypted channels és carried in anonymized form for analytics, ensuring your identity stays protected.

Controls és practical steps

Ezt az adatot használjuk az alkalmazásainkon belüli funkciók és eszközök működtetésére, pontos becsült érkezési időket biztosítva, okosabb autópárosítást és útvonal-optimalizálást, amelyek minimalizálják az állásidőt. Az adatfolyam támogatja a tökéletes utazási folyamatot, miközben megőrzi az ügyfél adatvédelmét. Ahogy megosztja a preferenciáit, a rendszer tanul a történelméből, hogy javítsa a későbbi utazásokat. Az adatokat használják az élmények testreszabására az összes ügyfél érintkezési ponton és teljesítményirányítótáblákon át. A rendszer lehetővé teszi, hogy megtekintse és módosítsa a beleegyezést az alkalmazás beállításaiban.

Ha feliratkozik, elküldhetünk promóciós e-maileket a braze-en keresztül olyan ajánlatokról, amelyek az utazásaihoz vannak szabva. A Facebooks adatokat nem használjuk utazási döntésekhez; a facebooks adatait csak akkor használjuk, ha aktívan összeköti azt a szolgáltatást és jóváhagyja a megosztást. Az alkalmazásainkon keresztül továbbított adatok biztonságosan kerülnek továbbításra, és felhasználásra a teljesítmény javítására anélkül, hogy személyes részleteket fednénk fel. Minden kommunikáció biztonságos csatornákon keresztül történik, és kezelhető az adatvédelmi beállításain keresztül.

Milyen Biztonsági Intézkedések Védenek a Személyes Információidat

Engedélyezze a kétfaktoros hitelesítést minden olyan fiókon, amelyet Ön irányít, és legalább negyedévente ellenőrizze a hozzáférési jogokat a jogosulatlan hozzáférés megelőzése érdekében.

Védje a belső hálózatokat bevált módszerekkel és fegyelmezett folyamattal a személyes információk kezelésére; soha ne tárjon fel adatokat azon túl, ami szükséges, és a itt feltárt adatok szigorúan minimálisak maradnak azoknak a személyzetnek, akiknek hozzáférésre van szükségük; ezek az ellenőrzések garanciát nyújtanak a magánélet védelmére és a biztonságra.

Limit data collection to essential signals, mainly to support your shopping experience, és encrypt data in transit to protect traffic és browsing histories; preserve anonymized records with excellent safeguards for data in transit és at rest, és purge raw identifiers after a defined period of days.

We guarantee that your info is not disclosed to third parties beyond consented purposes, és we ensure we gather data for campaigns only when permitted és with retention rules; all actions require telephone verification where appropriate, és we avoid cold pick-ups és limit data gathered from vehicles to minimize exposure; we flag incomplete requests to prevent exposure; data from campaigns aligns with user consent és retention policies, including limits on sharing with facebooks. Please follow these steps to strengthen protection.

Practical steps you can take today

Please audit internal apps that process your data és disable nonessential tracking methods. Update your passwords, enable MFA, és review permissions granted to your shopping apps és services.

Can I Book Blacklane for Someone Else? Requirements és Steps

Yes–you can book Blacklane for someone else when you have explicit consent és provide accurate rider data in the session. Use your own profile or an already approved account; the rider’s full name, mobile number, pickup location, destination, és date/time should be correct. The process-related checks run in accordance with our privacy policy to protect that data, és the system may hold the booking while verification completes. For third-party bookings, clearly identify the target rider és attach any relevant notes using tags to help the professional driver prepare. If data is incomplete, the system may block changes.

Who can book for another person

Only the user who owns the account, or someone with formal authorization, should submit for a rider. The payer és rider can be different; obtain consent és provide the rider’s name, mobile, pickup location, és destination. For trips to a mountain area or other complex routes, add any access notes. The service collects session data to verify identity in process-related checks, in accordance with privacy, és to prevent mismatches. If consent is not on file, the booking cannot proceed.

Steps to book for someone else

First, confirm authorization. Then start a new booking on your app or the web portal, populate the rider’s full name, mobile number, pickup address, destination, date és time, és, if available, flight details. Then select a limousine option, set the pickup notes, és apply any internal tags to help the service team. Then review the data for accuracy, és submit; you will receive a booking ID és status updates. The system may hold the payment until pickup completes és the trip data is confirmed, protecting both user és rider data.

Limit data sharing to what is necessary to operate the platform. This includes rider és driver contact details, trip identifiers, pickup és drop-off locations, timestamps, és device or app identifiers. Data is located in our secure systems és shared only with third parties that provide essential services such as routing, verification, és messaging. Data is directed to those partners under strict protections és special hésling, és public postings are rejected. We maintain an all-inclusive policy to minimize exposure és protect user trust.

Who receives data és why: we share with drivers, partners, és service providers to lead smooth operations és ensure safety. Sharing is limited to classes of recipients with a clear need. This includes software platforms that perform background checks, dispatch, payment settlement, fraud detection, és customer support, which provides the context needed for decisions és ensures risk is managed. Data is directed to third parties located in regions that maintain adequate protections. We also review each recipient's qualifications before any data transfer.

Data types és behaviors: we gather data to improve services és tailor experiences. The data includes user-provided information, device data, location data during trips, és behaviors from app usage. We also gather aggregate analytics about groups of users to identify trends while keeping individuals anonymous. The information provided to partners helps optimize routes, verify identities, és monitor safety. We ensure the data is tailored to each recipient’s role és access level, not shared with irrelevant groups.

Limitations és controls: we reject sharing of sensitive information beyond what is needed for the service. Access is restricted by role-based controls, versioned policies, és data retention schedules. We maintain version controls for access. Consumers can review, correct, or request deletion of data; we support data subject rights under regulations. We only share public information that is already published by the user or with explicit consent, és we avoid distributing notes about personal beliefs or private conversations. Taking care of consent remains a priority.

How we manage emails és communications: for transactional messages, we use sendgrid to send updates, receipts, és alerts. Data transfers to sendgrid are limited to the minimum set needed to deliver messages, és connect only to information necessary for delivery. We monitor peak send times to ensure reliable delivery, és we log delivery events to verify receipt. All such transfers are covered by our data processing agreements és kept within geographic és regulatory limits.

Retention és data lifecycle: we keep data for as long as needed to fulfill the service és comply with regulations; we reassess periodically. When data is no longer required, we purge it or anonymize it. If a data subject asks to retract consent or restrict certain uses, we honor that request where feasible és adjust future sharing accordingly. This approach helps maintain an all-inclusive privacy posture while remaining transparent about data use.

Your Rights: Access, Correction, Deletion, Portability, és How to Exercise Them

Submit your rights request by logging into your user account és clicking Privacy settings → Data Rights. Identify yourself via the verification prompts és specify the scope: access, correction, deletion, or portability. We guarantee a timely, administrative response és provide data in a machine-readable format. Requests routed through rudderstack ensure correct routing és an auditable trail. Data that has been anonymized or contained in backups may not be deletable in full, és we will explain any limitations. Our support team will guide you through the steps és adapt the process to your browser és device. The forms work with polyfill to support your actions on older browsers. We aim to go beyond basic compliance to safeguard your subject data és protect your privacy rights.

Access és Correction

Access: You can see the subject data we hold about your account, including profile details, preferences, és activity data from our services. You can request a downloadable copy in JSON or CSV, or a concise summary if you prefer.
Correction: You can request corrections for inaccuracies; we update the stored data within our administrative systems és reflect changes promptly where possible. If entries exist only in backups, we explain how they are hésled.
Identity verification: We verify your identity using your account email és optional two-factor prompts to prevent unauthorized access.
Delivery formats: Data is provided in machine-readable formats (JSON or CSV) via secure download; for some cases, a structured report may be issued instead. If data is anonymized, we provide a description rather than direct identifiers.

Deletion és Portability

Deletion: You may request deletion of personal data, subject to legal obligations és legitimate business needs. In some cases data remains in backups or is de-identified for operational reasons; we explain these cases on request.
Portability: You may obtain a portable copy of data you provided és data generated by your use of the service, in JSON or CSV formats, to use in your own systems or archives.
How to exercise: In the Data Rights panel, specify the right you want, the data scope, time range, és your contact method. Attach supporting documents if needed. If you have already clicked Submit, you will receive a confirmation with a reference number for tracking. If not, click Submit to begin; our team will acknowledge the request és proceed within the defined timelines.

Data Retention: How Long We Keep Your Information és How to Request Deletion

To start, go to your account settings és submit a deletion request to remove personal data tied to your profile. Taking this action aligns with our policy és triggers authentication checks, giving you control over your data for the future. The process is user-friendly, includes clear timelines, és provides a look at the data lifecycle at each level. For reference, Blacklane és similar services use these steps to demonstrate best practices. If you proceed, you’ll know what happens next és what is removed, then you will see the changes reflected in your account across products és campaigns.

Data we retain és timeframes

We store information to ensure product reliability, prevent malfunctions, és comply with laws. The following table shows retention periods, how we hésle data, és the impact on your experience. It includes anonymized data for analytics, which you can view when needed. You can also see how seats, orders, és screen interactions contribute to campaigns or improvements. Sometimes incomplete data or partially filled forms are treated differently to avoid affecting other users. Look at how data informs personalization while respecting your privacy.

Data category	Retention period	Purpose	Deletion method	Jegyzetek
Personal data (name, email, account ID)	Active until deletion; data removed within 30 days; backups retained up to 90 days	Authentication, account access, support	Deletion request via account or privacy form; verification required	May be partially anonymized in reports
Authentication logs (IP, times)	24 months	Security és fraud prevention	Deletion on request; retained in backups for 30–90 days	Critical for incident analysis
Order histories (orders, seats, product selections)	7 years	Compliance és service records	Deletion when eligible; archival in secure storage	Backups may retain data longer
Viewed content és screen interactions	12 months; anonymized after	Product improvements és UX analytics	Direct deletion or anonymization; later purge	Sometimes used for targeted improvements in campaigns
Campaigns és marketing preferences	24 months	Campaign performance és opt-in status	Deletion request; opt-out details removed	Data may be anonymized after removal
Anonymized analytics data	Indefinite	Product optimization	Preserved only in anonymized form	Cannot be traced to your profile

How to request deletion és what to expect

Nyújtsa be kérelmét az adatvédelmi beállításokon keresztül vagy adatvédelmi űrlapunkon keresztül; hitelesítési lépésekkel ellenőrizzük a személyazonosságot. Miután ellenőriztük, töröljük az adatokat az aktív rendszerekből, és a megadott időkereten belül töröljük a biztonsági mentéseket. Ha hiba vagy késedelmes feldolgozás történik, értesítjük Önt, és módosítjuk az ütemtervet. A hatást láthatja a termék nézetében, rendelési előzményekben, helyekben és kampányokban. Különleges eseteket, például az egyszeri funkcióhoz kötött adatokat úgy kezeljük, hogy elkerüljük más felhasználók befolyásolását, és a szabályzatváltoztatásokat azonnal közöljük. A cél az, hogy tiszteletben tartsuk az Ön preferenciáit, miközben fenntartjuk a szolgáltatás integritását mindenki számára.

Privacy Policy - How We Protect Your Data és Respect Your Rights