Explorer les voyages d'affaires : Défis et avancées technologiques

Understanding the Challenges in Business Travel

A recent survey exploring the experiences of corporate travel managers across the U.S. and Canada has shed light on pressing challenges within the business travel sector and has identified technological solutions that could aid in overcoming these obstacles. Conducted by the Global Business Travel Association (GBTA) in partnership with several industry leaders, this research highlights critical pain points faced by travel managers.

Key Friction Points in Business Travel

The findings indicate that a notable 57% of travel managers identified unprofiled guest travel bookings as a primary source of friction. Trailing closely, travel disruption management was cited by 55%, followed by issues with expense reports at 50%, travel management company (TMC) servicing also at 50%, and event travel bookings making up another 50%.

Moreover, rising travel costs continue to pose challenges for 53% of those surveyed. Ignoring leakage—which refers to bookings made outside of managed channels—remains a significant concern, with 67% reporting stable or increasing leakage in air travel bookings, and 81% noting the same for hotel reservations.

The Slow Adoption of NDC

Despite its promise to enhance the shopping experience and generate savings, the new distribution capability (NDC) has struggled to gain traction. A concerning 37% of business travel buyers reported they do not make any NDC bookings, while an additional 22% indicated that these bookings represent less than 10% of their overall air reservations. A significant 54% of travel managers attributed this hesitation to TMCs’ insufficient support for NDC and the limited content available via online booking tools (OBTs).

The Need for Change and Innovation

Interestingly, the survey revealed an openness to changing TMCs, with 58% of travel buyers ready to consider new options within the next year. Key pain points they seek to address include inconsistent service quality (41%), subpar technology and user experience (36%), and sluggish or ineffective problem resolution (32%).

Respondents expressed a clear desire for various innovations, with proactive disruption management being a top priority, followed by enhanced risk management capabilities (46%) and improved ability to service NDC bookings (35%). Additionally, a significant 63% expressed the need for better integration between TMCs and OBTs, showcasing the demand for refined service delivery.

The Undermanaged Small Meetings Dilemma

Another intriguing aspect is that more than 53% of respondents reported that small meetings, typically those with less than 25 participants, are often orchestrated outside of structured management programs. This lack of oversight can lead to various complications, including unregulated cost management, inefficient processes, and a flawed understanding of the return on investment from such meetings.

Key Insights from the Study

This comprehensive study not only illuminates the evolving dynamics of business travel management but also underscores the urgent need for innovative solutions within the sector. The identified challenges, along with the proposed technological solutions, serve as a roadmap for enhancing the overall business travel experience.

The study highlights the necessity for immediate innovation, particularly concerning disruption management, servicing NDC, and the integration of TMCs and OBTs. With the constant changes in travel regulations and rising costs, ensuring a smooth experience is vital for businesses and travelers alike.

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