Etihad Airways Secures Three World Travel Awards 2025, Showcasing Excellence in Customer Experience and Premium Services

Etihad Airways Dominates at the 2025 World Travel Awards

Etihad Airways, UAE’s national carrier, recently clinched three highly coveted awards at the 2025 World Travel Awards Grand Final Gala held in Bahrain. These accolades recognized the airline’s outstanding achievements in customer service and luxury travel, including:

• World’s Leading Airline Customer Experience
• World’s Leading Airline Economy Class
• World’s Leading Airline Lounge Business Class for the Etihad Airways Premium Lounge at Zayed International Airport

Such recognition reflects the airline’s unwavering commitment to enhancing every aspect of the passenger journey, on the ground and in the air.

Excellence from Ground to Sky

Antonoaldo Neves, CEO of Etihad Airways, remarked that these honors are a tribute to the dedication and passion of the entire Etihad team. The airline focuses on creating extraordinary experiences, combining comfort and innovation across all cabins. From arrival at Abu Dhabi’s Zayed International Airport to every onboard touchpoint, Etihad has set high standards admired by industry professionals and travelers alike.

Multiple Nominations Reflect Broad Success

The airline’s accomplishments stretched beyond the three awards won, with nominations in 13 categories, showcasing a comprehensive level of excellence. These included:

Setting New Industry Benchmarks with the A321LR

2025 marks a record year for Etihad, characterized by remarkable growth and improving customer experiences. A landmark addition to its fleet was the introduction of the A321LR aircraft, which has revolutionized short and medium-haul travel. This plane brings widebody comfort into a single-aisle model, allowing the airline to offer premium services more broadly and frequently. Key features of the new A321LR include:

• Two private First Class suites
• Fourteen fully-flat, window-facing Business Class seats with direct aisle access
• One hundred forty-four spacious Economy seats, each equipped with 4K screens and high-speed Wi-Fi

This modern aircraft strengthens Etihad’s ability to welcome more international guests to Abu Dhabi and beyond, enhancing convenience without compromising luxury.

Regional Dominance at World Travel Awards Middle East 2025

Earlier in October, at the Middle East regional segment of the World Travel Awards, Etihad secured five awards — all testament to the airline’s dominance in the region. These captured the airline’s strengths in inflight entertainment and cabin crew quality alongside customer experience and premium lounges.

Understanding the Impact on Travel and Transfers

For travelers, these wins underline the value of choosing airlines that emphasize quality and comfort throughout. The premium lounge and superior economy class experiences contribute to smoother airport transfers and overall travel satisfaction. When booking transfers to and from airports like Zayed International, platforms such as GetTransfer.com offer users the ability to select vehicles matching that elevated standard of travel.

GetTransfer.com allows users to choose from a spectrum of cars with detailed information including make, model, and driver ratings, giving a transparent and tailored experience well-suited to complement premium airline services.

Highlights of Etihad Airways’ World Travel Awards 2025 Success

• Recognition for holistic customer experience excellence
• Recognition for economy and business-class amenities
• Innovations with the new A321LR aircraft improving route accessibility
• Awards both on global and regional stages reinforcing leadership
• Nominations across a broad spectrum of categories highlighting comprehensive service quality

Experience Over Reviews

While awards and accolades serve as useful guides for discerning travellers, nothing compares to the firsthand experience. Reviews and feedback offer a snapshot, but the true measure is in the journey itself. With GetTransfer.com, travelers can connect with verified providers offering vehicles in line with airline quality standards at reasonable prices. This ensures peace of mind without unexpected costs or compromises.

The platform’s vast fleet options and transparency empower users to book affordable and reliable airport and city transfers, perfectly aligned with their itinerary — bridging the gap between flights and final destinations.

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Looking Ahead: What This Means for Global Travel

While this news largely highlights Etihad’s growing excellence within the aviation and hospitality sectors, its ripple effects contribute to a refined travel landscape. Top-tier airlines pushing the bar on customer experience encourage supporting services—including airport transfers and local taxis—to elevate their own offerings.

For global tourism, improvements in passenger experience mean greater ease and attractiveness for destinations like Abu Dhabi, motivating more travelers to explore the city and region. While the impact might be more regional than global, staying updated on such industry developments helps travelers and service providers alike adapt and optimize their plans and offerings.

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Yhteenveto

Etihad Airways reached a pinnacle of recognition at the 2025 World Travel Awards by winning three major global titles that celebrate its dedication to outstanding customer experience and premium cabin services. From the introduction of the innovative A321LR aircraft to honors for both economy and business class, the airline has strengthened its reputation for quality service. The multiple nominations and a sweep of awards also reflect the airline’s comprehensive approach, covering everything from lounge luxury at Zayed International Airport to inflight entertainment and crew excellence.

For travelers, this level of service excellence enhances the entire journey’s quality—from airport arrival to final destination. GetTransfer.com supports this elevated experience by offering personalized, transparent, and convenient transfer bookings worldwide. With extensive vehicle choices and verified providers, travelers can confidently plan their rides by fare, seat options, and driver credentials, complementing the premium travel associated with airlines like Etihad.