When Will I Receive the Driver’s Contact Information? A Quick Guide

You will receive the driver’s contact information within 24 hours after the ride ends, via the app’s secure inbox. envoyés by the driver populate the trip thread, and the platform runs procédures to ensure le maintien of privacy. The contact is released to the celui actif whose account is verified and the trip has completed.

To locate it, open the trip details in the app and go to the Messages or Contact driver panel. The system uses a secure connexion and inclut the contact method the driver chose (phone number or in-app messaging). If your app supports langues, switch to your preferred langue to read the details clearly and avoid confusion.

combien de temps does it take, you may ask? recevrai-je? In most cases you will receive it within 24 hours, but during busy periods it can extend to 48 hours. If you still do not see any details after 48 hours, contact support with your trip ID; they will confirm lorsquil the ride status and guide you through next steps. Conséquence: if the driver opted out of sharing, the details won’t be displayed.

Safety and etiquette matter. The app blocks messages containing sexuelles content, harassment, or threats. envoyés that violate policy get flagged, and you can report any abuse. Keep the connexion within the app and avoid sharing personal data outside it; this protects both you and the driver.

If you need help, the system provides aussi multilingual prompts and instructions. If you feriez changes to how you want to receive contact, update your préférences in the Langues section or contact support through the help center. The procédures explain which auxquels channels are allowed and how consent is managed, so you know exactly what to expect and what to do next.

When Will the Driver’s Contact Info Be Visible?

Answer: The driver’s contact info becomes visible once the driver accepts your ride and the trip is confirmed. You will see the phone number in the ride card, and you can start in-app conversations to coordinate pickup. Keep all communications inside the app to support confidentialité and a smooth conduite.

To gérer expectations, follow recommandations that keep the process précis and secure. Lorsque the ride is assigned, use the standard choix for contact via Conversations, and if you need to déposer updates, you can dajouter notes in the chat; avoid sharing personal numbers outside the app to prevent bloqué interactions and to maintain professional comportement.

Timing and Visibility

Privacy, Guidelines, and Support

Respect confidentiality by keeping exchanges within the app; this makes conversations safer and easier to audit. If visibility doesn’t occur promptly, contact Support and reference your declaration of issue; the team will verify the sposób and correct any blockers. The policy outlines standard procedures for handling disputes and ensures a consistent, court-friendly workflow for all users.

How to Access Driver Details in the App Right After Booking

Open the app and tap your latest booking card to reveal the driver details immediately. contactés, vehicle info, and ETA appear in the Driver Details panel.

• Access the details quickly: In the app, go to My Rides or Home, select the current booking, then tap the rubrique Driver Details to accéder the driver’s name, phone number, car make/model, and plate, plus the live ETA.
• Use the available contact options: Tap Call or Message to reach the driver. The contactés will be listed with a one-tap action; if you prefer, use the in-app chat to propos or confirm pickup details.
• Watch the timing: Details typically appear within heures after booking. If they don’t show up, swipe down to refresh or reopen the booking card; suffît to wait a moment or two.
• Respect privacy and info sharing: Dois-je partager the driver’s contact with others? Use informer features to share only with permitted people; enfreindre privacy rules is not allowed.
• Explore extra data: In some cases, the rubrique also shows litinéraire (short route), current route progress, and moments of the trip. Surveillez onscreen prompts about delays or changes, and ports indicate pickup and drop-off points when provided.
• Extra tip: If you navigate to the mymedex section, you can review past ride notes and related details in a single place for reassurance and quick reference; this helps you stay organized from moment of booking to arrival.

In all cases, rely on the Driver Details panel for rapid access and use the in-app actions to inform and coordinate without sharing outside the app.

If Contact Info Is Not Visible: Common Reasons and Quick Fixes

Reload the app, log out and back in, then re-open the ride to see if the driver’s contact info appears; if not, apply the fixes below.

Common Reasons

Privacy protection hides contact details; the fields sont visibles only after you complete verification, and ci-dessus guidelines show when data becomes disponible. Ensure your profile dispose des liens liées to the ride; if the condition isn’t met, you recevrez no contact info until you complete the steps, quen you finish the required checks.

Outdated app versions block the display; les versions disponibles and tarifs ci-dessus define when sharing is allowed; install the latest update and placez the app again to refresh the UI.

Rides may impose restrictions for certain trajets or passagers; lorsque the policy applies, le contact info n’apparaît pas; verify the ride type and the linked data (liées) to confirm what can be shared.

Network or caching issues can cause delays; force-refresh, clear the cache, or restart the device; if it still doesn’t show, it may venir d’un multiplicateur d’erreurs and should resolve bientôt.

Content moderation, including sexual content (sexuelle), can block sharing; keep messages clean and avoid posting prohibited material; emojis are OK in messages, but do not place them in the actual contact fields to stay compliant.

Locale or regional settings can affect visibility; ensure your language/region is supported and that the fields ci-dessus align with your locale; when the setting isn’t aligned, visibility may return bientôt.

Quick Fixes

Restart the app, sign out and back in, then recheck; update to the latest version (les versions disponibles ci-dessus); verify that your profile is liée to the ride and that you have completed the required verifications. If it still fails, placez a new attempt and then contact support with the ride ID and time; you recevrez guidance and the issue should be resolved bientôt.

Avoid sharing personal data in ways that violate protection rules; if you need to share details, stick to the in-app channels labeled ci-dessus and 관성, and keep communication professional to prevent blocks that could affect seconds for passagers. Emojis can accompany messages, but do not rely on them to convey the actual contact info.

In-App Messaging vs Direct Calls: Best Practices for Early Contact

Prioritize in-app messaging for the initial outreach within 15 minutes of a booking request to establish rapport and confirm essential details; reserve direct calls for scenarios where real-time coordination or urgent confirmation is required.

Cadence and Content Guidelines

In-app messages should be concise and easy to scan; use simple language (facile) and verify key data: pickup location, time, rider name, car type (ligne limousine), and any special needs tied to voyages. End with a clear next step and offer to switch to a direct call if the rider prefers. Employ les meilleures pratiques and keep the tone positif.

To prevent doublons, keep all replies in a single thread and link to the same ride data. Share the numéro only after consent or if the rider asks for a direct line, aligning with politique guidelines and protecting privacy.

Escalation, Privacy, and Documentation

Direct calls belong to situations where timing or nuance matters, such as last-minute changes or multi-stop routes. When you call, identify yourself, reference the ride numéro, and state the purpose in the first 15 seconds; keep it brief and propose a follow-up in-app if needed. engagez the rider with a positive, respectful tone and respect their preferred communication pace.

Compliance and risk: perform dexamen of the contact history when issues arise, and treat antécédents as optional data only if required by policy. Avoid asking for pourboire or personal data in early contact, and never share sensitive information. If a message is missed (manquer) or a reply stalls, send a polite follow-up within 30 minutes; if there is no response after the second attempt, rejeter or escalate to support as appropriate. Keep notes liées to the same context and maintain a version trail for updates.

Privacy, Safety, and What Information Is Shared Between Rider and Driver

Limit daccès to your contact details by using in-app messaging and keeping your number private. Open the app’s privacy controls to decide quelles données you allow the driver to see, and rely on in-app navigation and chats rather than sharing numbers. In a canadienne context, dutilisateur profiles are linked to driver profiles through the app, not by exposing direct numbers, which forte privacy. Review dernières mises à jour of the policy and your historique of trips to understand what data is collected and retained. When it suffit to protect your information, enable préavis notifications for changes and consider un ajout d’options to limit dautres data collected by the app. Be mindful that applications on your device could share data unless you adjust permissions; review dautres apps and connus data sources to minimize exposure.

What information is shared and how to control it

By default, the rider sees the driver’s name, photo, rating, vehicle details, and ETA; the driver sees your pickup location and destination during the trip; the app uses navigation data to guide the route. The real phone numbers remain hidden; instead, in-app calls or chats handle contact, which is positif for safety. All communications stay within the platform and are logged in the historique to support auditing and quality control. To tighten control, ouvrir the privacy settings and adjust quelles permissions you grant; review combien of data points you are comfortable sharing, and consider dautres sources that might influence what is shown. Be mindful that connus data sources from dautres applications on your device could affect privacy. Envisagerons future updates may add new options, hors transport contexts and autres pratiques that touch your data. If problèmes arise, use the avis feature to report them so the platform can respond quickly. Soyez proactive in managing your privacy across the applications you use.