Preguntas frecuentes sobre la aplicación VBB y el billete móvil: respuestas a las preguntas más frecuentes

Update the VBB app to the latest version and set ausgangspunkt y fahrtziel so your trip starts clearly. Tickets are buchbar direkt in the app and ready for scan at the station. For a fest plan, note the datum and keep your options open; if you value privacy, you can operate anonym mode. You will also see any reservierungspflichtigen routes listed, and all terms are visible under beförderungsbedingungen. weiterhin we continue to improve the experience with updates.

To buy a mobile ticket, select a datum, choose the fare, and confirm under beförderungsbedingungen. If a route requires a reservierungspflichtigen booking, the app will prompt you to reserve before checkout.

For privacy, you can display tickets in anonym mode and carry them without exposing personal data; if you switch devices, sign in to restore access to your tickets, keeping your privacy intact and your history connected to unserer cuenta.

In the app, review the exact datum, from ausgangspunkt a fahrtziel, and check the beförderungsbedingungen to see what is geltend for refunds, exchanges, or transfers. The terms apply to all tickets you hold via the app.

For questions not covered in the FAQ, use in-app help or contact support; unserer guidelines provide clear, practical steps you can follow on each screen.

Downloading, Installing, and Signing In to the VBB App

Download the VBB App from the official store, install it, and sign in to access meine Tickets, the tarifsystem, and seamless zahlen for every ride. There is keinerlei delay after sign-in, and you gain unbegrenzt access to live updates and ticket storage once you link a payment method.

1. Download the app from Google Play or the Apple App Store. Search for “VBB App” and tap Install. Allow location and notification permissions to receive updates for alle teilnehmenden transit services, including fahrgästen in your area.

2. Install and open the app. On first launch, you can choose eine option to continue as a guest or sign in to your existing account so you can save tickets, preferred tarifs, and lucky access to your meine Passes.

3. Sign in: you have the option to create a new account or use an existing one. If you already have a VBB account, enter your credentials and follow the prompts to verify your email. You can link the deutschland-ticket to simplify future purchases and see entgelt details before you go.

4. Add a payment method to zahlen for tickets. The app supports multiple options, and you can switch between tariff options within a single session. If you travel mit mehreren Fahrgästen, add их as teilnehmenden Fahrgästen so you can buy a combined ticket or individual passes as needed.

5. Set up passenger profiles: in Meine Profile, create profiles for mehrere Fahrgästen and save their names for quick purchases. This helps when you plan teilstrecke trips across borders, for example a route that includes Dänemark or other nearby regions.

6. Plan and ride: after sign-in, you can view tarif details, select einen Tarif, and see you can travel bezahl in one app. For cross-border journeys, check entgelt rules and confirm that your chosen tarif (tarifsystem) covers the leg of the trip, including any skytrain or urban connections.

7. On Sundays (Sonntagen) and weekdays alike, the app remains fahrbar and responsive, so you can book, view teilstrecke segments, and modify tickets without leaving the app.

Sign-in troubleshooting

• If sign-in fails, ensure you have stable internet, correct credentials, and the latest app version.
• Clear cache or reinstall the app if you encounter persistent errors.
• For problems linking deutschland-ticket or cross-border trips to Dänemark, double-check entgelt eligibility and available tarifsystem options before proceeding.

Buying, Storing, and Using Mobile Tickets in the App

Buy a mobile ticket for your trip directly in the VBB App. Select the tarif that fits your plan: tarif, vrr-tarif, or sparpreise. The app shows tarifstand and normalpreis, plus kostenfreie options if available. For grenzﲾrschreitenden travel with fahrrad transport or other fahrzeugen, ensure the selected tarif covers the entire route, einschließlich transfers under the same ticket. The system betreibt this service and keeps the purchase linked to your account, so bereits you have it ready.

Your ticket stays stored in the VBB App and einschließlich offline remains usable even without data. Bereits you can display the QR code quickly; lediglich the code is scanned at the reader. If you ride fahrrad or fahrzeugen, check whether kostenfreie transfers are allowed with your tariff and note any limits.

On the go, tap the ticket to display the QR code and have it scanned by the reader. If plans change, stornieren the ticket in the app, following tariff terms. For quick access, legen the ticket on the home screen; verständlich, a single tap shows the code.

Choosing the right tarif for your trip

Compare tarif options: tarif, vrr-tarif, and die sogenannten sparpreise. The tarifstand shows when discounts apply, while the normalpreis reflects the base price. If you ride fahrrad, ensure the chosen tarif allows fahrrad transport across grenzﲾrschreitenden segments where applicable. The app betreibt this service and highlights bereit or eligible savings in your view.

Storing and using your ticket on the go

Keep the ticket stored in the app, einschließlich offline access, so you can show the QR code quickly even with spotty data. Bereits you can access it with a tap; lediglich the code needs to be scanned. If you need to stornieren after purchase, use the in-app option; kostenfreie tickets appear where applicable. For easy access, legen the ticket on the home screen, and verständlich displayed to the scanner.

Managing Passes: Viewing, Renewing, and Transferring Tickets

Open the VBB app, select My Passes, and inspect each entry to view details, renew before expiry, or transfer to another holder directly from this screen.

Viewing Passes

The list shows pass type, validity window, usage counts, and any guthaben remaining. For einzelnen passes tied to services like rundfahrten, confirm reservierungspflicht and whether a separate booking is required. If you see the gehbehindert flag, accessibility options apply to seating or boarding. For trips to frankfurt-hahn or other regional routes, verify which segments the pass covers and note any einschränkungen. The app clearly displays nachgewiesen guthaben so you can plan renewals or transfers without surprises. Dezember updates may add temporary offers; review these in the pass details. This workflow also respects opferschutz measures to prevent unauthorized changes.

Renewing, Transferring, and Refunds

To renew, tap Renew next to the active pass and confirm; the price follows normalpreis unless a discount or guthaben reduces the total. If you have guthaben, it is applied automatically to the renewal. For einzelnen passes, renewal extends the current term; for multi-trip passes, renewal updates all remaining uses. If the pass is lost or invalid, use ersatzausgabe to issue a replacement ticket after you verify eligibility. To transfer, choose Transfer, enter the recipient’s contact, and confirm; the recipient must accept within the specified window. Some passes carry Einschränkungen or non-transferable terms, so check the pass rules first.

Refunds (erstattungen) are processed within a standard timeframe, with typical processing hours ranging from 3-5 stunden; refunds are returned to the original payment method or offered as guthaben for future use, depending on the policy. For accessibility needs, gehbehindert status is preserved during renewal or transfer to ensure available seating or services. If you need additional help, contact support, especially for specific routes like städten or longer rundfahrten where reservierungspflicht applies.

Ticket Validation: Scanning, Errors, and What to Do Next

Presenta tus handytickets en pantalla y escanea en el lector; si el escaneo falla, reintenta el mismo código después de una breve pausa y reabre el ticket en la app. Mantén el dispositivo desbloqueado, con brillo alto y la app actualizada. Para viajes de Fernverkehr, la validación ocurre en las puertas o lectores de andén, así que aparta a un lado para evitar bloquear el lector.

Los tipos de error comunes incluyen códigos inválidos, ya usados o boletos expirados. Si ves alguno, acércate a un miembro del personal y pide ayuda. Nota el mensaje en pantalla y, si es posible, muestra tus datos de contacto para agilizar la verificación y verificar detalles de distancia o países.

Si el escaneo sigue siendo ilegible, diríjase al mostrador de información o punto de ayuda para una verificación manual. El personal puede realizar un reescaneo en otro lector, actualizar el código actual e emitir una nueva entrada de handytickets si es necesario. Pueden pedirle que confirme los datos de pasajero deseados para la personalización (personalización) y para verificar los detalles transfronterizos.

Después de la validación, el billete permanece alojado en la billetera de handytickets hasta que completes los fahrten en las redes de bahn como u-bahnen y trenes regionales. Para diese viajes, mantén el código de barras visible en luz brillante y prepárate para mostrarlo a los inspectores. Si tienes un billete normalpreis-ticket, asegúrate de que el código de barras sea legible; si no, solicita un reemplazo al personal.

Refunds, Cancellations, and Getting Help from VBB Support

To start a refund quickly, open the VBB app, go to Tickets, select the ticketkauf you want to refund, and tap Refund. Ensure the ticket status is Gültig and that verbleibende is shown; if the Refund option isn’t available, use Kontakt in-app to reach support.

Refunds follow the VRR-Tarif guidelines and apply to online ticketkauf and zusatzticket when eligible. The refund returns to the original payment method after processing, and you should see the verbleibende amount credited within 5–10 business days in most cases. If you notice any verwirrung about the refund scope, clarify it with the support team via kontakt.

For cancellations, act before the abfahrts- time in the app to maximize eligibility. If a ticket includes a flex35 option or a zusatzticket, terms vary by product, so review the ticket details in der app to determine whether a full or partial refund applies. Always check Gültig status before traveling to avoid surprises at the station.

Getting help is simple: use the kontakt option in the app to start a chat or email, or call the support line provided in the distribution channel (Vertrieb). Have fahrgast details ready, including your mobilnrw ID and the ticketkauf or order number, to speed up the resolution. If you need to share a receipt, include the Ziele, deren origin/destination, and any abfahrts- times to prevent delays.

Tips to prevent confusion: download the latest version of the app from appstore, log in with mobilnrw, and review the ticket status (Gültig, verbleibende balance) before you travel. When buying or adding a zusatzticket, verify the Ziel destinations and stadt- areas of your trip to ensure the correct fare and valid period are applied, and keep the ticketkauf details handy in case you need to contact support again.